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KMKohler
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Updating Photoshop CS4 11.0 to 11.0.2 fails

Apr 30, 2012 5:01 PM

Photoshop 11.0 on Mac OS X 10.7.3

 

After reinstalling Photoshop on my new iMac I'm unable to run the 11.0.2 upgrade installer. It tells me that 11.0.2 is "already installed".

 

The "About" box in Photoshop shows the version as 11.0.

 

Any ideas?

692 Views   6 Replies   Latest reply: station_one, May 2, 2012 2:13 AM
 
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  • Chris Cox
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    1. Chris Cox,
    Apr 30, 2012 5:11 PM   in reply to KMKohler
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    Any chance you have a second copy installed (maybe moved a copy?).

     
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  • station_one
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    2. station_one,
    Apr 30, 2012 5:37 PM   in reply to KMKohler
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    Maybe the installer is looking at the copy in Time Machine or a bootable backup volume that is mounted? 

     

    Try temporarily unmounting the appropriate volume(s) with Apple's Disk Utility.

     
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  • station_one
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    3. station_one,
    Apr 30, 2012 5:46 PM   in reply to KMKohler
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    KMKohler wrote:

     

    …After reinstalling Photoshop on my new iMac…

     

    There's also the possibility that you failed to use the Adobe Uninstaller before re-installing Photoshop.

     

    If that was the the unfortunate case (very bad move), you now need to look for, download and run the CS4Clean script.

     
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  • KMKohler
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    4. KMKohler,
    Apr 30, 2012 6:25 PM   in reply to KMKohler
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    Thanks for the suggestions.

     

    There's only one copy of Photoshop on my system disk.

     

    I unmounted the Time Machine disk but that didn't change anything.

     

    I did run the uninstaller before reinstalling from the original CD.

     

    Would it be reasonable to run CS4Clean anyway?

     
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  • KMKohler
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    5. KMKohler,
    May 1, 2012 8:14 PM   in reply to KMKohler
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    I went ahead and ran the CS4Clean script as station_one suggested. That appears to have solved the problem. PS now shows itself as 11.0.2 and the problems I was seeing before are gone.

     

    Thanks!

     
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  • station_one
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    6. station_one,
    May 2, 2012 2:13 AM   in reply to KMKohler
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