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Kumar Gaurav Sharma
Kumar Gaurav Sharma Calculating status...
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Sign in Failed - Folio Builder!

Jul 13, 2011 8:41 AM

Hi,

 

I have trying to help my client to use Folio Builder to create Folios and publish them onto iPad.

 

He created login on acrobat.com and all works fine online.

 

But when he tries to login into folio builder in InDesign with same login information, he gets 'Signin Failed...Please try again' message.

 

I tried my login (which work on my machine) and it failed as well. We try all latest updates still no luck.

 

It looks like high security firewall/proxy settings though we tried disabling local firewall but no luck.

 

Can anyone tell me the port number Adobe uses to login from Folio builder so that we can open it in Domain level firewall?

 

Much appreciated.

 

Thanks,

Kumar

2819 Views   10 Replies   Latest reply: HAKWHLeo, May 10, 2012 9:44 PM
 
Replies
  • Stephen Ash
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    1. Stephen Ash,
    Jul 14, 2011 9:07 AM   in reply to Kumar Gaurav Sharma
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    Hi Kumar,

     

    Could you provide me with some more information to help us narrow down the problem for you?

     

    - What build of the Folio Builder panel do you have installed?

    When you open the panel, at the bottom there is some grey text that is the version. The latest version is 3.3.0.20110622_m_659505. This panel comes with version 1.1.1 of the Folio Producer tools.


    - Have you installed all the Adobe updates?

    Under the Help menu of InDesign, there is an "Updates..." menu item. Run this and see if everything has been updated for InDesign


    - Are you able to sign into other extensions?

    Open the CS Review panel (Window > Extensions > CS Review) and see if you are able to log in to that panel. When you are signed in, the CS Live menu in the upper right of InDesign will change icons and have have a filled in blue circle.

     

    Thanks,

     

    S

     
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  • Kumar Gaurav Sharma
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    2. Kumar Gaurav Sharma,
    Jul 14, 2011 10:40 AM   in reply to Stephen Ash
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    Hi Stephen,

     

    Thanks for your reply.

     

    Latest version of foilio installed 1.1.1

     

    Adobe Updates installed

     

    Can’t sign into other extensions.

     

    It may be possibility that port which adobe uses for folio builder is blocked. Any idea on port number or any logs I could provide to help you narrow this down?

     

    I will appreciate all your help on this.

     

    Thanks

    Kumar

     
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  • Stephen Ash
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    3. Stephen Ash,
    Jul 14, 2011 4:33 PM   in reply to Kumar Gaurav Sharma
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    The only port we use is 443, which is the standard SSL port. This is the same port we use for the Folio Producer Tools on the web.

     
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  • GuidoBGER
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    4. GuidoBGER,
    Oct 18, 2011 8:05 AM   in reply to Kumar Gaurav Sharma
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    Hi there,

     

    the problem is, that Folio Builder does not support proxy authorisation on the mac. I just had a meeting with two of our IT guys and they monitored my IP connection status. Folio Builder tries to connect to the proxy as "anonymous" which of course is rejected.

     

    Will there be a fix in the future for that issue?

     

    Thanks,

    Guido

     
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  • brownaldo1
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    5. brownaldo1,
    Nov 8, 2011 2:40 AM   in reply to GuidoBGER
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    Hi

     

    We are having exactly the same problem. We cannot sign into Acrobat.com through Folio Builder presumably because of our Firewall proxy. We have asked IT to shut down the firewall temporarily but we still had no joy. Surely this is a problem that will be affecting many companies?

     

    This is all very frustrating as we purchased 5.5 in order to use the DPS tools. It seems that we are now unable to use them. Short of taking my work iMac home with me in a taxi can anyone suggest a way around this problem?

     

    Please can someone from Adobe advise if/when there will be fix for this.

     

    Thanks

    Rob

     
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  • SofiaPwC
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    6. SofiaPwC,
    Nov 24, 2011 2:02 AM   in reply to brownaldo1
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    We have the exakt same problem with signing in with FolioBuilder - works on the browser though... We also have a high security firewall that looks like it´s the problem here. Adobe - help?

     
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  • avgbear
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    7. avgbear,
    Dec 30, 2011 12:42 PM   in reply to Kumar Gaurav Sharma
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    Same issue here. Cannot sign in with Folio Builder behind a proxy server. Luckily we have an outside network here at the office, and there it works fine. I hope this is addressed soon, as we plan to expand our digital publishing efforts in the coming months.

     
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  • AMreso
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    8. AMreso,
    May 1, 2012 9:01 AM   in reply to Kumar Gaurav Sharma
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    Hi !

    Try creating a new account , verify your email and avoid proxy server, always log in on normal internet network.

    Port to be used : 443  SSL.

     
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  • avgbear
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    9. avgbear,
    May 1, 2012 9:04 AM   in reply to Kumar Gaurav Sharma
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    This was no longer a problem after upgrading to CS 5.5.

     
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  • HAKWHLeo
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    10. HAKWHLeo,
    May 10, 2012 9:44 PM   in reply to avgbear
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    I have same problem, Folio sign in failed with behind proxy server. I have the lastest updated with 5.5.

    and i found out that, It is working on Mac version, but not working on Windows Version if behind proxy

     

    Message was edited by: HAKWHLeo

     
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