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Air installation failed

New Here ,
Apr 20, 2012 Apr 20, 2012

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    Hi,

I will add my name to the long listing of people being unable to install air update.

Before, I add the old version and when the system propose to update winamax software and air, I thought it was going to be like every time an update is available.

Bur actually no.The update blocked every time with air installer remaining in the task bar even when appliciation closed.So I decided to uninstall Winamax, nothing

change, then I removed Air.Now, during the installation, the system send a message saying like other people that administrative right are requested even if I execute

the update with administrator rights.

I 've red few topics here and tried lots of different solutions like CC cleaner, windows installer clean up, revo uninstaller.but now air is not in the software list that I can remove

since it has already been removed.Also tried microsoft fix it.Nothing found with it.

I already tried to install from another account on the computer and the same message appears.

I've just not been able to find AIR zapper tool but will this work ?

I'm very disapointed with that.I'm ready to share my desktop with a technician to look at it and find a solution because I'm totally lost since 2 weeks trying lots of thing.

Last point, I have no log file.I cleaned every peace of directory about air in the common files for ex.

I'm french, trying to speak english the bast I can but if somebody can eventually help in french, that would be great.Otherwise will make my best.

Thanks in advance.

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Adobe Employee ,
Apr 20, 2012 Apr 20, 2012

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Hi Alexis,

Can you post your AIR installer logs so I can take a look?

Chris

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New Here ,
Apr 20, 2012 Apr 20, 2012

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Hi Chris,

here it is

[2012-04-17:00:04:53] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-17:00:04:53] Commandline is:

[2012-04-17:00:04:53] No installed runtime detected

[2012-04-17:00:04:59] Relaunching with elevation

[2012-04-17:00:04:59] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air33df.tmp\adobe air installer.exe -ei

[2012-04-17:00:05:02] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-17:00:05:02] Commandline is: -stdio \\.\pipe\AIR_3760_0 -ei

[2012-04-17:00:05:02] No installed runtime detected

[2012-04-17:00:05:02] Starting silent runtime install. Installing runtime version 2.7.1.19610

[2012-04-17:00:05:02] Installing msi at c:\users\alexis\appdata\local\temp\air33df.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2012-04-17:00:05:03] Runtime Installer end with exit code 0

[2012-04-17:00:05:04] Elevated install completed

[2012-04-18:22:14:42] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-18:22:14:42] Commandline is: C:\Users\Alexis\Downloads\RoadFinder.air

[2012-04-18:22:14:42] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2012-04-18:22:16:02] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-18:22:16:02] Commandline is: C:\Users\Alexis\Downloads\RoadFinder.air

[2012-04-18:22:16:02] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2012-04-18:22:20:20] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-18:22:20:20] Commandline is: -arp:uninstall

[2012-04-18:22:20:20] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2012-04-18:22:20:23] Relaunching with elevation

[2012-04-18:22:20:23] Launching subprocess with commandline c:\program files (x86)\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu

[2012-04-18:22:20:23] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

[2012-04-18:22:20:23] Commandline is: -stdio \\.\pipe\AIR_3160_0 -eu

[2012-04-18:22:20:23] Installed runtime (2.7.1.19610) located at c:\Program Files (x86)\Common Files\Adobe AIR

[2012-04-18:22:20:23] Starting runtime uninstall. Uninstalling runtime version 2.7.1.19610

[2012-04-18:22:20:23] Uninstalling product with GUID {FDB3B167-F4FA-461D-976F-286304A57B2A}

[2012-04-18:22:20:27] Could not delete the file at c:\Program Files (x86)\Common Files\Adobe AIR, ignoring

[2012-04-18:22:20:27] Runtime Installer end with exit code 0

[2012-04-18:22:20:28] Elevated install completed

[2012-04-18:22:20:28] Runtime Installer end with exit code 0

[2012-04-20:21:21:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-20:21:21:16] Commandline is: -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://dl.vip.winamax.fr/client/wam/wam.air

[2012-04-20:21:21:16] No installed runtime detected

[2012-04-20:21:21:16] Invoking Application Installer for combined install

[2012-04-20:21:21:16] Launching subprocess with commandline C:\Users\Alexis\AppData\Local\Temp\AIR1651.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Alexis\AppData\Local\Temp\AIR1651.tmp -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://dl.vip.winamax.fr/client/wam/wam.air

[2012-04-20:21:21:16] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-20:21:21:16] Commandline is: -runtime C:\Users\Alexis\AppData\Local\Temp\AIR1651.tmp -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://dl.vip.winamax.fr/client/wam/wam.air

[2012-04-20:21:21:16] No installed runtime detected

[2012-04-20:21:21:16] Unpackaging http://dl.vip.winamax.fr/client/wam/wam.air to C:\Users\Alexis\AppData\Local\Temp\fla2159.tmp

[2012-04-20:21:21:26] Application signature verified

[2012-04-20:21:21:26] Unpackaging/validation complete

[2012-04-20:21:21:38] Converting unpackaged application to a native installation package in C:\Users\Alexis\AppData\Local\Temp\fla74C7.tmp

[2012-04-20:21:21:57] Subprocess app installer failed (-805306369)

[2012-04-20:21:21:57] Runtime Installer end with exit code 7

[2012-04-20:21:24:53] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

[2012-04-20:21:24:53] Commandline is:

[2012-04-20:21:24:53] No installed runtime detected

[2012-04-20:21:24:57] Relaunching with elevation

[2012-04-20:21:24:57] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air650d.tmp\adobe air installer.exe -ei

[2012-04-20:21:24:59] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-20:21:24:59] Commandline is: -stdio \\.\pipe\AIR_4776_0 -ei

[2012-04-20:21:24:59] No installed runtime detected

[2012-04-20:21:24:59] Starting silent runtime install. Installing runtime version 3.2.0.2070

[2012-04-20:21:24:59] Installing msi at c:\users\alexis\appdata\local\temp\air650d.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-20:21:25:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:25:05] Rolling back install of c:\users\alexis\appdata\local\temp\air650d.tmp\setup.msi

[2012-04-20:21:25:05] Rollback complete

[2012-04-20:21:25:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:25:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:25:05] Runtime Installer end with exit code 7

[2012-04-20:21:25:45] Runtime Installer end with exit code 7

[2012-04-20:21:26:04] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

[2012-04-20:21:26:04] Commandline is:

[2012-04-20:21:26:04] No installed runtime detected

[2012-04-20:21:26:12] Relaunching with elevation

[2012-04-20:21:26:12] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air7ca2.tmp\adobe air installer.exe -ei

[2012-04-20:21:26:12] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

[2012-04-20:21:26:12] Commandline is: -stdio \\.\pipe\AIR_5404_0 -ei

[2012-04-20:21:26:12] No installed runtime detected

[2012-04-20:21:26:12] Starting silent runtime install. Installing runtime version 3.2.0.2070

[2012-04-20:21:26:12] Installing msi at c:\users\alexis\appdata\local\temp\air7ca2.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-20:21:26:18] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:26:18] Rolling back install of c:\users\alexis\appdata\local\temp\air7ca2.tmp\setup.msi

[2012-04-20:21:26:18] Rollback complete

[2012-04-20:21:26:18] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:26:18] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:26:18] Runtime Installer end with exit code 7

[2012-04-20:21:26:34] Runtime Installer end with exit code 7

[2012-04-20:21:27:52] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

[2012-04-20:21:27:52] Commandline is:

[2012-04-20:21:27:52] No installed runtime detected

[2012-04-20:21:27:57] Relaunching with elevation

[2012-04-20:21:27:57] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air20fc.tmp\adobe air installer.exe -ei

[2012-04-20:21:27:57] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

[2012-04-20:21:27:57] Commandline is: -stdio \\.\pipe\AIR_4580_0 -ei

[2012-04-20:21:27:57] No installed runtime detected

[2012-04-20:21:27:58] Starting silent runtime install. Installing runtime version 3.2.0.2070

[2012-04-20:21:27:58] Installing msi at c:\users\alexis\appdata\local\temp\air20fc.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-20:21:28:03] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:28:03] Rolling back install of c:\users\alexis\appdata\local\temp\air20fc.tmp\setup.msi

[2012-04-20:21:28:03] Rollback complete

[2012-04-20:21:28:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:28:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:28:03] Runtime Installer end with exit code 7

[2012-04-20:21:28:57] Runtime Installer end with exit code 7

[2012-04-20:21:29:09] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86

[2012-04-20:21:29:09] Commandline is:

[2012-04-20:21:29:09] No installed runtime detected

[2012-04-20:21:29:27] Starting runtime install. Installing runtime version 3.2.0.2070

[2012-04-20:21:29:27] Installing msi at c:\users\alexis\appdata\local\temp\air4ecf.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-20:21:29:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:29:32] Rolling back install of c:\users\alexis\appdata\local\temp\air4ecf.tmp\setup.msi

[2012-04-20:21:29:32] Rollback complete

[2012-04-20:21:29:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:30:09] Runtime Installer end with exit code 7

[2012-04-20:21:30:17] Runtime Installer begin with version 3.2.0.2070 on Windows XP x86

[2012-04-20:21:30:17] Commandline is:

[2012-04-20:21:30:17] No installed runtime detected

[2012-04-20:21:39:01] Runtime Installer end with exit code 6

[2012-04-20:21:41:13] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

[2012-04-20:21:41:13] Commandline is:

[2012-04-20:21:41:13] No installed runtime detected

[2012-04-20:21:41:15] Relaunching with elevation

[2012-04-20:21:41:15] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\air596a.tmp\adobe air installer.exe -ei

[2012-04-20:21:41:16] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

[2012-04-20:21:41:16] Commandline is: -stdio \\.\pipe\AIR_788_0 -ei

[2012-04-20:21:41:16] No installed runtime detected

[2012-04-20:21:41:16] Starting silent runtime install. Installing runtime version 3.2.0.2070

[2012-04-20:21:41:16] Installing msi at c:\users\alexis\appdata\local\temp\air596a.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-20:21:41:21] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:41:21] Rolling back install of c:\users\alexis\appdata\local\temp\air596a.tmp\setup.msi

[2012-04-20:21:41:21] Rollback complete

[2012-04-20:21:41:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:41:21] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:21:41:21] Runtime Installer end with exit code 7

[2012-04-20:21:45:56] Runtime Installer end with exit code 7

[2012-04-20:22:13:22] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-20:22:13:22] Commandline is: -stdio \\.\pipe\AIR_6764_0 -runtime C:\Users\ALEXIS~1\AppData\Local\Temp\AIR3A41.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu http://dl.vip.winamax.fr/client/wam/wam.air

[2012-04-20:22:13:22] No installed runtime detected

[2012-04-20:22:13:22] Unpackaging http://dl.vip.winamax.fr/client/wam/wam.air to C:\Users\Alexis\AppData\Local\Temp\flaC7A1.tmp

[2012-04-20:22:13:24] Application signature verified

[2012-04-20:22:13:24] Unpackaging/validation complete

[2012-04-20:22:13:24] Converting unpackaged application to a native installation package in C:\Users\Alexis\AppData\Local\Temp\flaCD6C.tmp

[2012-04-20:22:13:24] Native installation package creation succeeded

[2012-04-20:22:13:24] Starting silent combined runtime and app install.

Installing runtime version 3.2.0.2070.

Installing app wam.04351C371E530C3762CBA45FA283ED972DCDEFB6.1 version 1.10.3.1334829822 to C:\Program Files (x86) using the source file at http://dl.vip.winamax.fr/client/wam/wam.air

[2012-04-20:22:13:24] Installing msi at C:\Users\ALEXIS~1\AppData\Local\Temp\AIR3A41.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-20:22:13:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:22:13:30] Rolling back install of C:\Users\ALEXIS~1\AppData\Local\Temp\AIR3A41.tmp\setup.msi

[2012-04-20:22:13:30] Rollback complete

[2012-04-20:22:13:30] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:22:13:30] Application Installer end with exit code 7

[2012-04-20:22:15:01] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-20:22:15:01] Commandline is: -stdio \\.\pipe\AIR_7008_0 -ei

[2012-04-20:22:15:01] No installed runtime detected

[2012-04-20:22:15:01] Starting silent runtime install. Installing runtime version 3.2.0.2070

[2012-04-20:22:15:01] Installing msi at c:\users\alexis~1\appdata\local\temp\air1c65.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-20:22:15:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:22:15:07] Rolling back install of c:\users\alexis~1\appdata\local\temp\air1c65.tmp\setup.msi

[2012-04-20:22:15:07] Rollback complete

[2012-04-20:22:15:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:22:15:07] Runtime Installer end with exit code 7

[2012-04-20:22:15:45] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

[2012-04-20:22:15:45] Commandline is:

[2012-04-20:22:15:45] No installed runtime detected

[2012-04-20:22:15:48] Relaunching with elevation

[2012-04-20:22:15:48] Launching subprocess with commandline c:\users\alexis\appdata\local\temp\aireacb.tmp\adobe air installer.exe -ei

[2012-04-20:22:15:48] Runtime Installer begin with version 3.2.0.2070 on Windows Vista x86

[2012-04-20:22:15:48] Commandline is: -stdio \\.\pipe\AIR_1012_0 -ei

[2012-04-20:22:15:48] No installed runtime detected

[2012-04-20:22:15:48] Starting silent runtime install. Installing runtime version 3.2.0.2070

[2012-04-20:22:15:48] Installing msi at c:\users\alexis\appdata\local\temp\aireacb.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-20:22:15:54] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:22:15:54] Rolling back install of c:\users\alexis\appdata\local\temp\aireacb.tmp\setup.msi

[2012-04-20:22:15:54] Rollback complete

[2012-04-20:22:15:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:22:15:54] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

[2012-04-20:22:15:54] Runtime Installer end with exit code 7

[2012-04-20:22:15:56] Runtime Installer end with exit code 7

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Adobe Employee ,
Apr 20, 2012 Apr 20, 2012

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Ok, unfortunately the error is during the MSI portion of the install.  We'll need to grab the MSI log file to see what's really going on.

http://support.microsoft.com/kb/223300

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New Here ,
Apr 20, 2012 Apr 20, 2012

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Sorry, I'm a bit slow

=== Verbose logging started: 20/04/2012  23:20:02  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Users\Alexis\appdata\local\temp\airb432.tmp\adobe air installer.exe ===

MSI (c) (F4:70) [23:20:02:259]: Resetting cached policy values

MSI (c) (F4:70) [23:20:02:259]: Machine policy value 'Debug' is 0

MSI (c) (F4:70) [23:20:02:259]: ******* RunEngine:

           ******* Product: c:\users\alexis\appdata\local\temp\airb432.tmp\setup.msi

           ******* Action:

           ******* CommandLine: **********

MSI (c) (F4:70) [23:20:02:261]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (F4:70) [23:20:02:261]: Grabbed execution mutex.

MSI (c) (F4:70) [23:20:02:264]: Cloaking enabled.

MSI (c) (F4:70) [23:20:02:264]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (F4:70) [23:20:02:266]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (FC:2C) [23:20:02:271]: Running installation inside multi-package transaction c:\users\alexis\appdata\local\temp\airb432.tmp\setup.msi

MSI (s) (FC:2C) [23:20:02:271]: Grabbed execution mutex.

MSI (s) (FC:1C) [23:20:02:272]: Resetting cached policy values

MSI (s) (FC:1C) [23:20:02:272]: Machine policy value 'Debug' is 0

MSI (s) (FC:1C) [23:20:02:272]: ******* RunEngine:

           ******* Product: c:\users\alexis\appdata\local\temp\airb432.tmp\setup.msi

           ******* Action:

           ******* CommandLine: **********

MSI (s) (FC:1C) [23:20:02:272]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: User non-assigned for product: 0B436121B4F23D11DA3A000CF425DD25

MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: User non-assigned for product: 0B436121B4F23D11DA3A000CF425DD25

MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: User non-assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A

MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: User non-assigned for product: 6BBFDF96D153C8B4988D68D79C0D2A4A

MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: User non-assigned for product: EACB9EE39A9E5E54B9C1384A3D750EC5

MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: User non-assigned for product: EACB9EE39A9E5E54B9C1384A3D750EC5

MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: machine assigned for product: 000041091A00C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: machine assigned for product: 000041091A00C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: machine assigned for product: 000041094400C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:273]: Using cached product context: machine assigned for product: 000041094400C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:273]: Setting cached product context: machine assigned for product: 000041095100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 000041095100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:274]: Setting cached product context: machine assigned for product: 000041096100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 000041096100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:274]: Setting cached product context: machine assigned for product: 000041098100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 000041098100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:274]: Setting cached product context: machine assigned for product: 000041099100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 000041099100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:274]: Setting cached product context: machine assigned for product: 00004109A100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:274]: Using cached product context: machine assigned for product: 00004109A100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109A20000000100000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109A20000000100000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109A200C0400100000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109A200C0400100000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109AB00C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109AB00C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109B100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109B100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109C200C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Using cached product context: machine assigned for product: 00004109C200C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:275]: Setting cached product context: machine assigned for product: 00004109E600C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109E600C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F10010400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F10010400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F10031400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F10031400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F10070400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F10070400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F10090400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F10090400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Setting cached product context: machine assigned for product: 00004109F100A0C00000000000F01FEC

MSI (s) (FC:1C) [23:20:02:276]: Using cached product context: machine assigned for product: 00004109F100A0C00000000000F01FEC

MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 00004109F100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 00004109F100C0400000000000F01FEC

MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 00004119110000000000000000F01FEC

MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 00004119110000000000000000F01FEC

MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 057978BEDBCC3104FB5D20494DADB50D

MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 057978BEDBCC3104FB5D20494DADB50D

MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 0ED9D238CFA898648991D4BBEDDBE3F4

MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 0ED9D238CFA898648991D4BBEDDBE3F4

MSI (s) (FC:1C) [23:20:02:277]: Setting cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E

MSI (s) (FC:1C) [23:20:02:277]: Using cached product context: machine assigned for product: 1007C6B46D7C017319E3B52CF3EC196E

MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 1459101E2A01F4642AE34A2FD36A1506

MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 1459101E2A01F4642AE34A2FD36A1506

MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 1af2a8da7e60d0b429d7e6453b3d0182

MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 1af2a8da7e60d0b429d7e6453b3d0182

MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 1C4AF1A11072C104C81EDFED5403F45F

MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 1C4AF1A11072C104C81EDFED5403F45F

MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 21DFF8FCB206D224FAD115B114E16723

MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 21DFF8FCB206D224FAD115B114E16723

MSI (s) (FC:1C) [23:20:02:278]: Setting cached product context: machine assigned for product: 21EEB248BCCC4F34BAFABC6AFD2E85D3

MSI (s) (FC:1C) [23:20:02:278]: Using cached product context: machine assigned for product: 21EEB248BCCC4F34BAFABC6AFD2E85D3

MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 26E909AD54B31AB4B885CFEAABB4EC9C

MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 26E909AD54B31AB4B885CFEAABB4EC9C

MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 2B0163E6D0340BE4183EB2758E9BEDD8

MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 2B0163E6D0340BE4183EB2758E9BEDD8

MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 2C12BAA2ADC498140ACEE56D6611F348

MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 2C12BAA2ADC498140ACEE56D6611F348

MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 2FA726BAE7C9DBD418B6B362648BE198

MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 2FA726BAE7C9DBD418B6B362648BE198

MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 3e43b73803c7c394f8a6b2f0402e19c2

MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 3e43b73803c7c394f8a6b2f0402e19c2

MSI (s) (FC:1C) [23:20:02:279]: Setting cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

MSI (s) (FC:1C) [23:20:02:279]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

MSI (s) (FC:1C) [23:20:02:280]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

MSI (s) (FC:1C) [23:20:02:280]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

MSI (s) (FC:1C) [23:20:02:280]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (FC:1C) [23:20:02:280]: User policy value 'DisableMedia' is 0

MSI (s) (FC:1C) [23:20:02:280]: Machine policy value 'AllowLockdownMedia' is 1

MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Looking for sourcelist for product {47FA2C44-D148-4DBC-AF60-B91934AA4842}

MSI (s) (FC:1C) [23:20:02:280]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Adding {47FA2C44-D148-4DBC-AF60-B91934AA4842}; to potential sourcelist list (pcode;disk;relpath).

MSI (s) (FC:1C) [23:20:02:280]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Now checking product {47FA2C44-D148-4DBC-AF60-B91934AA4842}

MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Trying source c:\Users\Alexis\AppData\Local\Temp\AIR8F16.tmp\.

MSI (s) (FC:1C) [23:20:02:280]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2

MSI (s) (FC:1C) [23:20:02:280]: Note: 1: 2203 2: c:\Users\Alexis\AppData\Local\Temp\AIR8F16.tmp\setup.msi 3: -2147287037

MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI (s) (FC:1C) [23:20:02:280]: Note: 1: 1706 2: -2147483647 3: setup.msi

MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Processing net source list.

MSI (s) (FC:1C) [23:20:02:280]: SOURCEMGMT: Trying source c:\users\alexis\appdata\local\temp\air679e.tmp\.

MSI (s) (FC:1C) [23:20:02:281]: Note: 1: 2203 2: c:\users\alexis\appdata\local\temp\air679e.tmp\setup.msi 3: -2147287037

MSI (s) (FC:1C) [23:20:02:281]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI (s) (FC:1C) [23:20:02:281]: Note: 1: 1706 2: -2147483647 3: setup.msi

MSI (s) (FC:1C) [23:20:02:281]: SOURCEMGMT: Processing media source list.

MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 2203 2:  3: -2147287037

MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1706 2: -2147483647 3: setup.msi

MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Processing URL source list.

MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1402 2: UNKNOWN\URL 3: 2

MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1706 2: -2147483647 3: setup.msi

MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1706 2:  3: setup.msi

MSI (s) (FC:1C) [23:20:07:831]: Using cached product context: machine assigned for product: 44C2AF74841DCBD4FA069B9143AA8424

MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Now checking product {47FA2C44-D148-4DBC-AF60-B91934AA4842}

MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Trying source c:\Users\Alexis\AppData\Local\Temp\AIR8F16.tmp\.

MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 2203 2: c:\Users\Alexis\AppData\Local\Temp\AIR8F16.tmp\setup.msi 3: -2147287037

MSI (s) (FC:1C) [23:20:07:831]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI (s) (FC:1C) [23:20:07:831]: Note: 1: 1706 2: -2147483647 3: setup.msi

MSI (s) (FC:1C) [23:20:07:832]: Note: 1: 1706 2:  3: setup.msi

MSI (s) (FC:1C) [23:20:07:832]: SOURCEMGMT: Failed to resolve source

MSI (s) (FC:1C) [23:20:07:832]: MainEngineThread is returning 1612

MSI (s) (FC:2C) [23:20:07:833]: User policy value 'DisableRollback' is 0

MSI (s) (FC:2C) [23:20:07:833]: Machine policy value 'DisableRollback' is 0

MSI (s) (FC:2C) [23:20:07:833]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (FC:2C) [23:20:07:833]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (FC:2C) [23:20:07:833]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (FC:2C) [23:20:07:833]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

MSI (s) (FC:2C) [23:20:07:833]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

MSI (s) (FC:2C) [23:20:07:833]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (FC:2C) [23:20:07:833]: Restoring environment variables

MSI (c) (F4:70) [23:20:07:834]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (F4:70) [23:20:07:835]: MainEngineThread is returning 1612

=== Verbose logging stopped: 20/04/2012  23:20:07 ===

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Adobe Employee ,
Apr 20, 2012 Apr 20, 2012

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So, when you use the Microsoft Fix-It, AIR is not listed in the options to uninstall correct?

Could you try creating a new, temporary, user account and see if you can install AIR with the new account?  Once installed, you should be able to use it from your normal account.

Another option you might want to try is to install the AIR 3.3 Beta 2 runtime.  We had changes to our installer to try and help with these types of errors.

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New Here ,
Apr 20, 2012 Apr 20, 2012

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Chris,

I already tried to install air on a new account, and it has not worked as well.gonna try the 3.3 and will let you know

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New Here ,
Apr 20, 2012 Apr 20, 2012

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Unfortunately, the same message appears with the 3.3

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New Here ,
Apr 30, 2012 Apr 30, 2012

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Chris,

Replace AIR Zapper so we can get back to our lives.

I find you putting us to work grossly disrespectful.

PUT THE FIX BACK.

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Adobe Employee ,
May 01, 2012 May 01, 2012

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I wasn't trying to be disrespectful by removing the tool.  Instead, I was trying to make sure that the best tool was being used.  AIR Zapper was something I made before Microsoft put out their installer Fix It.  The Fix It is more comprehensive and most likely more reliable.

Regardless, I'll send you a private message with a link to AIR Zapper.  If you find that it helps you (and the fix it did not), please let me know and I'll add it back.

Chris

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Adobe Employee ,
May 01, 2012 May 01, 2012

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Alexis - When you use the Microsoft Fix-It, is AIR listed in the list of applications to uninstall?

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New Here ,
May 02, 2012 May 02, 2012

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Hi Chris,

 

That's strange because I can not reply on the forum despite I'm logged in.

When I used the fix-it, AIR was not listed in the application list tio uninstall

 

Regards,

 

ALexis

Message du 02/05/12 03:07

De : "Chris Campbell"

A : "alexisdu88"

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Objet : Air installation failed

Re: Air installation failed

created by Chris Campbell in Installation Issues - View the full discussion

Alexis - When you use the Microsoft Fix-It, is AIR listed in the list of applications to uninstall?

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New Here ,
Nov 30, 2013 Nov 30, 2013

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yeah ok I know what it is. It has to do with the application data folder multiplying 32 times in win 7 x64. So I searched "AIR" using "agent ransack" and deleted files and folders it found. Note that if you delete a file or folder on a sublevel, not being able to delete the others in agent ransack means the one/ones you deleted already deleted those. Imediately AIR could be installed. There are actually all kinds of things hiding in those sublevels. It seems that parts of the installation go into various levels of the 32 sublevels. Cheers.

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New Here ,
Apr 23, 2012 Apr 23, 2012

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Hi

I just tried with a new account to install the beta 3.3 and the resukt is still the same.same messsage with administrator rights.

Other ideas ?

cheers

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