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TeR-D

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ID crashing when opening document in 5.0, converted from 5.5

Apr 30, 2012 2:41 AM

Tags: #cs5 #mac #indesign

I have 6 documents which I got as IDML-files.

They are originally made in 5.5 - I'm using 5.0. Working on a mac (OSX 10.6.8)

When opening a document ID freezes. Then I make a forced close down - and start ID again. And then the document is opened and I can work on it.

This happens with 5 of the documents - the 6th opens without problems.

Any suggestions on what to do?

1310 Views 21 Replies Latest reply: Peter Spier, May 2, 2012 2:18 AM

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1. Bob Levine,

Feb 21, 2013 9:18 AM in reply to TeR-D

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I'd ask the sender to recreate the files and resend them. It wouldn't be a half bad idea to upgrade to 5.5, either.

If you do so by May 6 you'll get CS6 for free.

Bob

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2. TeR-D,

Apr 30, 2012 4:53 AM in reply to Bob Levine

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Unfortunately the creater is not 'at hand' - any idea what the matter is?

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3. Bob Levine,

Apr 30, 2012 4:56 AM in reply to TeR-D

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Sounds like the files are corrupt. Were they sent as email attachments?

Bob

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4. TeR-D,

Apr 30, 2012 5:03 AM in reply to Bob Levine

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But I still can open and work on them - after the crash - like this:
open a file - ID freezes - forced close - and the it opens as it should -
And no, the wasn't send as email attachments. They were uploaded on an ftp-server...
TeR

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5. Bob Levine,

Apr 30, 2012 5:22 AM in reply to TeR-D

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And this continues to happen after they’re saved as CS5 documents?

Perhaps it’s ID that’s gone a bit wonky. Try trashing your prefs.

Bob

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6. TeR-D,

Apr 30, 2012 5:28 AM in reply to Bob Levine

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Correct. All saved and I've been working on them several times. Same procedure necessary.
Thanks for the advise - I'll try and trash the prefs ...

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7. TeR-D,

Apr 30, 2012 6:18 AM in reply to TeR-D

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Just one other question - which pref-file to choose? And where to find it ...

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8. John Hawkinson,

Apr 30, 2012 6:48 AM in reply to TeR-D

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See
Troubleshooting 101: Replace, or "trash" your InDesign preferences.

Also, we can debug your hangs.
Run Activity Monitor and select InDesign.
Choose Sample Process. Save the file and upload to http://pastebin.com/.
Then go to View >Send Signal: Abort (SIGABRT) and force the program to crash.
You'll get a crash report. Also upload that to pastebin.

Post the pastebin link here. We'll look at it and tell you what ID is doing when it hangs.

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9. TeR-D,

Apr 30, 2012 7:25 AM in reply to John Hawkinson

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http://pastebin.com/9qKqmKiG

http://pastebin.com/T09b5DMY

Kind regards
TeR

[Edit: personal information and quoted text removed. ]

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10. John Hawkinson,

Apr 30, 2012 7:40 AM in reply to TeR-D

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TeR: Please suppress your signature and personal information from your replies. They are public on the Internet for all to see! (Also, removing the quoted text is helpful too).

The data you provided looks like a normally functioning InDesign. Did you wait for it to freeze before collecting the data?

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11. TeR-D,

May 1, 2012 4:58 AM in reply to John Hawkinson

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Yes I guess I waited - but I made a test today... and waited a long time (ID - not answering) before making the forced close of ID -
The report is her: http://pastebin.com/VH0nqqvR
Regards
TeR

Den 30/04/2012 kl. 16.40 skrev John Hawkinson:

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12. John Hawkinson,

May 1, 2012 5:40 AM in reply to TeR-D

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OK, this hang report does show a problem; it's not quite as definitive
as the two reports I asked for initially, but it shows InDesign
stuck in the font manager.

This is consistent with a damaged or corrupt font (or something else
about the font that confuses InDesign).

Assuming you can reproduce this problem, the general answere is to
remove all non-system fonts and add them back in by halves (divide and
conquer) until you find the source of the problem. I realize this may
take a while...

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13. TeR-D,

May 1, 2012 5:43 AM in reply to John Hawkinson

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That is ok - I will give it at try - and see what happens.
Thank you for your advice and support ..
Best wishes
TeR

Den 01/05/2012 kl. 14.40 skrev John Hawkinson:

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14. TeR-D,

May 1, 2012 5:53 AM in reply to John Hawkinson

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I tried to switch off all non-system fonts - and now the document opened - and the ID froze. But actually it was a step further than before because i came as far as viewing the document .. I've put the report here:
http://pastebin.com/H45t17p9

regards

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15. John Hawkinson,

May 1, 2012 7:49 AM in reply to TeR-D

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That looks like the same font problem. Having the real crash report (from Send Signal: Abort) would be more clear though.
Do you have a Document Fonts folder in the directory with the IDML files?
Do you have some 3rd party font management tool that might be adding fonts?

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16. TeR-D,

May 1, 2012 11:44 PM in reply to John Hawkinson

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I'm not certain what you mean with Having the real crash report (from Send Signal: Abort) could you explain what I should do?
And yes there a 'document fonts' folder in the directory - but I have installed the fonts in the system.
I'm using apples 'font book' for management...

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17. Peter Spier,

May 2, 2012 1:45 AM in reply to TeR-D

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If there is a Document Fonts folder present with the .indd or .idml file ID will use the fonts in that folder for the document regardless of whether the same fonts are installed on your system. We had another user this week who encountered some problems with fonts in a document fonts folder, so try moving or renaming the fonts folder and see what happens.

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18. TeR-D,

May 2, 2012 1:57 AM in reply to Peter Spier

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SUCCESS!!!
Thanks a lot - now everything is OK ...
Have a nice day - mine certanly got much better right now

Den 02/05/2012 kl. 10.45 skrev Peter Spier:

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19. Peter Spier,

May 2, 2012 2:00 AM in reply to TeR-D

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That means either one of the fonts in that folder is bad, or perhaps there's some sort of conflict being caused by trying to load the font twice. Do you have a font manager?

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20. TeR-D,

May 2, 2012 2:10 AM in reply to Peter Spier

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OK - sounds resonably... I don't have a fontmanager. I'm using apples 'font book' for managing ...

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21. Peter Spier,

May 2, 2012 2:18 AM in reply to TeR-D

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Try moving half of the fonts out of the Document Fonts folder (put them in a new folder) and put the fonts folder back so ID sees it, then try opeing the file again. If it crashes, remove half of the remaining fonts and try again. If it doesn't crash, put half of the removed fonts back and try again. You should be able to isolate a bad font, if there is only one, in very short order.

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