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antonio_2012
Currently Being Moderated

Cannot install Flash Player Windows 7 x64 - Application blocked

May 1, 2012 3:49 AM

I cannot install or update flash player on my windows 7 x64. It seems the applications is blocked by the system. I have read a few solutions but nothing works. I have log a bug but no replies yet.

 

https://bugbase.adobe.com/index.cfm?event=bug&id=3176922

 

anyone can help?

 

Thanks

 
Replies
  • Currently Being Moderated
    May 1, 2012 2:06 PM   in reply to antonio_2012

    Download the file(s) you need, disconnect from the Internet and run the file(s).

     
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  • Currently Being Moderated
    May 1, 2012 6:12 PM   in reply to antonio_2012

    If Carl's download links do not solve your problem, can you be a little bit more specific what "cannot" means; what exactly happens when you try to install?

     
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  • Currently Being Moderated
    May 2, 2012 3:14 AM   in reply to antonio_2012

    Try downloading the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-windows.html#Install_in_a_firewall_proxy_server_environment

     

    If you still get this message, can you post a screenshot of it?

     

    What antivirus software are you running?

     
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  • Currently Being Moderated
    May 2, 2012 4:06 AM   in reply to antonio_2012

    You need to use the camera icon in the forum editor to attach an image.

     
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  • Currently Being Moderated
    May 2, 2012 4:06 AM   in reply to antonio_2012

    P.S. you can use the Windows 7 Snipping Tool to obtain a screenshot.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 2, 2012 11:24 AM   in reply to antonio_2012

    Could you review the Local Security Policy application (type "local security policy" in your start menu search bar"), specifically the "Software Restriction Policies" section and verify that Adobe is allowed in your trusted publishers?

     

    lsp.png

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 2, 2012 12:02 PM   in reply to antonio_2012

    Ok, hmm.  Try typing in "MMC" in your start button's search field.  Hopefully mmc.exe will appear.  Launch that application.  Next, click the menu item File->Add/Remove Snap-in...

     

    Add the certificates snap-in to the list of selected snap-ins.  My system asked me if I wanted to use use, service, or computer accounts.  I went with My user account, but you might need to try different options.  Click OK.

     

    Hopefully you see "Certificates - Current User" listed.  Expand that and then double click on "untrusted certificates".  Do you see Adobe listed in there?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 2, 2012 1:38 PM   in reply to antonio_2012

    Here's some screenshots from my system.  In particular, I think you'll want to use your user account instead of Adobe LM.  The last screenshot is the one you want to review.

     

    5-2-2012 1-35-51 PM.png

     

    5-2-2012 1-35-59 PM.png

     

    5-2-2012 1-36-13 PM.png

     
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