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tanjazech
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Can't open file--"not compatible with this version"

May 2, 2012 10:05 AM

I can not open a photoshop file, although it was saved with the same version. "The file is not compatible with this version" can someone help me.

thanks

1589 Views   7 Replies   Latest reply: Studio57NL, Aug 31, 2012 9:25 AM
 
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  • Kirsti Aho
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    1. Kirsti Aho,
    May 2, 2012 10:06 AM   in reply to tanjazech
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    Hi, tanjazech,

     

    I'm going to move your question to the Photoshop user forum. 

     

    Please tell us the Photoshop version and operating system (Mac/Windows) that you're currently using.

     

    Thanks,

    Kirsti

    Adobe Community Help & Learning team

     
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  • tanjazech
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    2. tanjazech,
    May 2, 2012 10:12 AM   in reply to Kirsti Aho
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    hi kirsti

     

    I use windows 7 and photoshop cs5

     

    thank you

     

    Am 02.05.2012 19:06, schrieb Kirsti Aho:

    >

          Re: Can't open file--"not compatible with this version"

     

    created by Kirsti Aho <http://forums.adobe.com/people/Kirsti-CA> in

    /Community Help Application/ - View the full discussion

    <http://forums.adobe.com/message/4374618#4374618

     

     
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  • Curt Y
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    3. Curt Y,
    May 2, 2012 10:32 AM   in reply to tanjazech
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    what extension is the file?

     
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  • tanjazech
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    4. tanjazech,
    May 2, 2012 10:43 AM   in reply to Curt Y
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    the file is

    Adobe Photoshop Image 12 (.psd) and has 687 mb

    sorry if i take false, my english is not the best

     
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  • Curt Y
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    5. Curt Y,
    May 2, 2012 11:17 AM   in reply to tanjazech
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    Unfortunately have seen this all too often in past few months.  For some reason the .psd seems to be damaged.

     

    Did you save it during edits to a different name?

     

    Do you have a back up copy somewhere you could use?

     
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  • tanjazech
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    6. tanjazech,
    May 2, 2012 11:40 AM   in reply to Curt Y
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    Curt Y wrote:

     

    Unfortunately have seen this all too often in past few months.  For some reason the .psd seems to be damaged.

     

    Did you save it during edits to a different name?

     

    Do you have a back up copy somewhere you could use?

    save after some steps later, but there is the same problem an noch back up copy

     
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  • Studio57NL
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    7. Studio57NL,
    Aug 31, 2012 9:25 AM   in reply to tanjazech
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    Same problem here.

     

    Made a .psd file in English CS6 and tried to open on my collegue's iMac with Dutch CS6 but that didn't work. I got the same error message as stated above.

     

    Need to check if the 13.0.1 update from yesterday fixes this problem but collegue isn't in today so I will report back later.

     
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