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Updated flash player shows a single snapshot instead of streaming video on http://sochicamera.ru

Apr 7, 2012 1:20 AM

Tags: #video #live #trouble

Hi,

we run a website with live cameras around the city of Sochi. Live video goes fine untill the last flash player 11.2... (which is distributed via adobe.com by now) is installed. Once installed, it shows only a single snapshot instead of video (maybe its a keyframe), while the ip traffic goes on normal 1.5 mb/s.

On browsers with previous release 11.1 everything shows fine.

The website is http://sochicamera.ru

 

Could someone help this out? Thanks in advance.

 
Replies
  • Currently Being Moderated
    Apr 19, 2012 2:04 PM   in reply to Dimadoma

    Filing a bug is going to be the best method for us to track the issue and follow up with you.

    https://bugbase.adobe.com/

     

    I'm wondering if you're running into a hardware acceleration issue.  We did lower the bar for GPUs with this release, and we may be using your GPU where we weren't previously.

     

    You can figure this out pretty quickly by right-clicking on the SWF and choosing Settings.  Click on the left-most tab, and uncheck Enable Hardware Acceleration.

     

    If the issue goes away, it's GPU related. 

        

         First, check to see if there are updated GPU drivers available for your machine.

     

         Once you're current, if you're still experiencing problems, we definitely want to know about them.

        

         Launch a Command Prompt window, and type the following (and then hit enter):

         dxdiag

     

         Follow the prompts, and hit Save All Information

     

         Please file a bug, and include the output of the DirectX Diagnostic Tool in your bug.

     

    If the issue persists, I'll see if I can help you troubleshoot it further.  Just reply to this thread.  I'll keep an eye on it.

     

    Thanks!

     
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  • Currently Being Moderated
    Apr 20, 2012 4:01 PM   in reply to Dimadoma

    Thanks.  If it also fails with hardware acceleration disabled, it's not GPU related.

     

    I tested this with the following configurations, and was unable to reproduce the issue:

    PASS: Firefox 11.0 on WinXP SP3 (US_en) with Flash Player 11.2.202.233, 11.3.300.231 and 11.3.300.235 (today's development build)

    PASS: MSIE 9 on WinXP SP3 (US_en) with Flash Player 11.3.300.235

    PASS: Firefox 11.0 on Win7 with Flash Player 11.3.300.231 and 11.3.300.235 (with Protected Mode Enabled)

     

    Some of the cameras appear to be down.  I was using cameras 11 and 15 for the majority of my testing, as I could easly see traffic moving.

     

    Is there any additional information that might help me reproduce this issue?

     
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  • Currently Being Moderated
    May 2, 2012 10:23 AM   in reply to Dimadoma

    Thanks for the update.

     

    Does this issue also occur with Flash Player 11.3.300.231?

     

    You can download it here: http://labs.adobe.com/downloads/flashplayer11-3.html

     
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  • Currently Being Moderated
    May 2, 2012 12:00 PM   in reply to Dimadoma

    Thanks.  I filed bug 3180407, and will get someone to investigate further.

     
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  • Currently Being Moderated
    May 3, 2012 10:00 AM   in reply to Dimadoma

    Hi Dimadoma,

     

    I am currently investigating your camera issue and so far I have been unable to reproduce it. In your post with your dxdiag information you mentioned that around 20 PC's in your office all were able to reproduce the freezing issue. Are the installed GPU's different in each machine? Also, are the machines running different operating systems? I am trying to narrow down the search a bit.

     

    Thanks,

    Ryan

     
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  • Currently Being Moderated
    May 3, 2012 2:19 PM   in reply to Dimadoma

    Hi Dimadoma,

     

    That issue you linked definitely looks similar to the issue shown in your videos. The fix for 3160365 should be in the next 11.3 beta build. I will link to it here when it becomes available. Hopefully it fixes your issues. Until then i'll try to reproduce your issue on my side.

     

    Thanks,

    Ryan

     
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  • Currently Being Moderated
    May 4, 2012 4:02 PM   in reply to Dimadoma

    Hi Dimadoma,

     

    Can you try the latest Flash Player 11.3 beta build located here http://labs.adobe.com/downloads/flashplayer11-3.html. It is version number 11.3.300.250.

     

    Thanks,

    Ryan

     
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