Adobe Community: Vanishing Point Filter is buggy

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1. Pete.Green,

May 2, 2012 12:52 PM in reply to Theresa J

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Hi Theresa,

This is the first reports like yours that I've seen with VP --

Can you post your system info from Photoshop's Help > System Info dialog?

That will help us see what's going on.

Thanks

Pete

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2. Theresa J,

May 2, 2012 1:01 PM in reply to Pete.Green

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Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

Operating System: Mac OS 10.7.3

System architecture: Intel CPU Family:6, Model:26, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3200 MHz

Built-in memory: 16384 MB

Free memory: 10217 MB

Memory available to Photoshop: 14997 MB

Memory used by Photoshop: 85 %

Image tile size: 1024K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Version: 2.1 ATI-7.18.11

OpenCL Version: 1.1 (Dec 4 2011 16:53:18)

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine

Display: 1

Main Display

Display Depth:= 32

Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920

Video Renderer ID: 16915202

Video Card Memory: 1012 MB

Video Rect Texture Size: 16384

Serial number: 92629148759683381005

Application folder: Speedy SSD:Applications:Adobe Photoshop CS6:

Photoshop scratch has async I/O enabled

Scratch volume(s):

Graphics, 930.7G, 908.7G free

Photography, 931.2G, 674.7G free

Speedy SSD, 222.8G, 65.7G free

Required Plug-ins folder: Speedy SSD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:

Primary Plug-ins folder: Speedy SSD:Applications:Adobe Photoshop CS6:Plug-ins:

Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012

AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082

adobe_caps.framework adobe_caps 5.0.11.0 1.256674

AdobeACE.framework AdobeACE 2.19.18.19243 66.492997

AdobeAGM.framework AdobeAGM 4.26.17.19243 66.492997

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830

AdobeBIB.framework AdobeBIB 1.2.02.19243 66.492997

AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.492997

AdobeCoolType.framework AdobeCoolType 5.10.31.19243 66.492997

AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120201

AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082

AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923

AdobeLinguistic.framework 17206

AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174

AdobeOwl.framework AdobeOwl 4.0.93 66.496052

AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 6.0.0.1642

AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 66.145661 66.145661

AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661

AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661

ahclient.framework ahclient 1.7.0.56

aif_core.framework AdobeAIF 3.0.00 62.490293

aif_ocl.framework AdobeAIF 3.0.00 62.490293

aif_ogl.framework AdobeAIF 3.0.00 62.490293

AlignmentLib.framework xcode 1.0.0.1

amtlib.framework amtlib 6.0.0.75

boost_date_time.framework boost_date_time 6.0.0.0

boost_signals.framework boost_signals 6.0.0.0

boost_system.framework boost_system 6.0.0.0

boost_threads.framework boost_threads 6.0.0.0

Cg.framework NVIDIA Cg

CIT.framework CIT 2.0.5.19287 145486

data_flow.framework AdobeAIF 3.0.00 62.490293

dvaaudiodevice.framework dvaaudiodevice 6.0.0.0

dvacore.framework dvacore 6.0.0.0

dvamarshal.framework dvamarshal 6.0.0.0

dvamediatypes.framework dvamediatypes 6.0.0.0

dvaplayer.framework dvaplayer 6.0.0.0

dvatransport.framework dvatransport 6.0.0.0

dvaunittesting.framework dvaunittesting 6.0.0.0

dynamiclink.framework dynamiclink 6.0.0.0

FileInfo.framework FileInfo 66.145433 66.145433

filter_graph.framework AdobeAIF 3.0.00 62.490293

hydra_filters.framework AdobeAIF 3.0.00 62.490293

ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"

ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"

image_compiler.framework AdobeAIF 3.0.00 62.490293

image_flow.framework AdobeAIF 3.0.00 62.490293

image_runtime.framework AdobeAIF 3.0.00 62.490293

LogSession.framework LogSession 2.1.2.1640

mediacoreif.framework mediacoreif 6.0.0.0

PlugPlug.framework PlugPlug 3.0.0.383

UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"

wrservices.framework

Required plug-ins:

Embed Watermark NO VERSION - from the file “DigiSign.plugin”

Read Watermark NO VERSION - from the file “DigiRead.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

Mini Bridge

Kuler

Installed TWAIN devices: NONE

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3. Pete.Green,

May 2, 2012 1:14 PM in reply to Theresa J

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The system info looks like all is well, nothing really out or the ordinary in there...

I wonder if the ram optimization you've selected might be causing some of the issue.

Try toning back the ram allocated to Photoshop from 85% to more like 70%.

Restart photoshop and see if that helps the behavior.

Since I'm unable to reproduce the behavior, can you show it using a screen capture program like Jing?

http://www.techsmith.com/jing.html

Download it, install it, record a video of the bug, post the link.

Thanks!

PG

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4. Pete.Green,

May 2, 2012 1:16 PM in reply to Pete.Green

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Actually, now I notice that there is a serial number in the field there... (complete s/n's don't show in sys info)

Where did you get a serial number to put in?

At this point the beta should ony be installed as Trial, and looks like you put in a serial number for it.

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5. Theresa J,

May 2, 2012 1:24 PM in reply to Pete.Green

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I do not recal putting in a serial number. Could it have been picked up from the pre-release? I participated in the pre-release but did not do much vanishing point work until the public beta. Everything else works great with the public beta so I'd be surprised if the serial number is the problem.

I am trying your RAM suggestion next and I downloaded Jing so I can record what happens if the problem persists.

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6. Pete.Green,

May 2, 2012 1:34 PM in reply to Theresa J

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Great.

Yeah, it will have auto-populated from prerelease installation. That shouldn't be causing the issue here though, you're right.

Let us know how it runs with the lower RAM utilization. Maybe the OS was getting choked up?

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7. Theresa J,

May 2, 2012 1:52 PM in reply to Pete.Green

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Changing the RAM allocation did not fix the problem. I was able to succesfully record the issues with Jing and am uploading a video now. I'll post a link when it's done uploading.

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8. Pete.Green,

May 2, 2012 1:52 PM in reply to Pete.Green

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Woops, I guess my eyes need some better checking today --

I now notice the driver version for your video card could definitely use an update.

OpenGL Version: 2.1 ATI-7.18.11

OpenCL Version: 1.1 (Dec 4 2011 16:53:18)

Head to amd's website and get the latest drivers for your video card --- I'm now thinking that'll make the difference.

Cheers,

Pete

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9. Theresa J,

May 2, 2012 1:59 PM in reply to Pete.Green

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I uploaded the video to screencast.com. Hopefully this link will work.

http://screencast.com/t/AV4gsQNf

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10. Theresa J,

May 2, 2012 2:13 PM in reply to Pete.Green

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I just bought my system in December, so it's relatively new. I searched the AMD site but did not find a driver for my video card. Maybe I'm not looking it the right place.

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11. Pete.Green,

May 2, 2012 4:54 PM in reply to Theresa J

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Yeah, you're on a Mac using Lion too so the driver updates will likely come through your System Updates now rather than the AMD Website.

Are there any system updates waiting to download on your computer by chance?

Apple > Software Update...

As for the behavior, I'm looking to get some other opinions on the video, but at first glance the grids seem to be functioning as they should, and tend to display the red, yellow, and blue colored boxes based on whether the grid drawn is within perspective or not.

Blue means Photoshop can understand the perspective you've drawn.

Yellow means you Can try it, but the perspective may not be right. Just Okay.

Red means that vanishing point doesn't like the perspective of the grid drawn, and saying the grid needs adjustment (to get it to a blue grid)

Maybe that will help with the grid issue.

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12. Theresa J,

May 3, 2012 10:13 AM in reply to Pete.Green

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I checked for system updates and none are available at this time.

I also went back to working in CS5 this morning. It worked better. Specifically there were no hangups when I switched to the zoom tool.

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Photoshop CS6 Beta (READ ONLY)

Vanishing Point Filter is buggy

May 2, 2012 10:19 AM

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