You may also try playing the video, pause it, print screen. If you are using Windows Media Player, you may have to go into your settings to adjust (I can't think of the setting right now) in order to actually capture the video stream (instead of just the interface). I think VLC Player might work for you. Why does it matter what program you use to get a frame grab? You can always use Photoshop to edit that frame grab, but don't limit yourself to using any ONE program to try and do soemthing if you are having issues.
