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LanaMolod
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app rejected

May 2, 2012 1:44 PM

Hi,

 

I was trying to updated the app but it was rejected because of

 

3.12: Apps should have all included URLs fully functional when you submit it for review, such as support and privacy policy URLs

Specifically, the Privacy Policy field in iTunes connect is blank. Please provide a working Privacy Policy in this location.

 

I dont really know where that input field for this one is. If anyone had the same problem or knows where this field located, please help

 

Thanks

 

 

Lana

1774 Views   14 Replies   Latest reply: Neele Meier, May 29, 2012 4:55 AM
 
Replies
  • Bob Bringhurst
    3,436 posts
    May 29, 2007
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    1. Bob Bringhurst,
    May 2, 2012 3:58 PM   in reply to LanaMolod
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    iTunes Connect > your app > View Details > Metadata and Uploads > Privacy Policy URL.

     
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  • oztoksoy
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    2. oztoksoy,
    May 3, 2012 12:58 AM   in reply to Bob Bringhurst
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    Hi Bob,

     

    My app gets rejected of 2.3, they say the app launches in an empty storefront, I am trying to upload a monthly free magazine in newsstand. Any suggestions what I did wrong? Why does my folio in the DPS Cloud not connect with the App I create and upload? I am using DPS-Pro...

     

    Thanks in advance,

    Kadir Oztoksoy

     
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  • Branislav Milic
    164 posts
    Jan 12, 2010
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    3. Branislav Milic,
    May 3, 2012 1:31 AM   in reply to Bob Bringhurst
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    Bob, I don't have "Privacy Policy URL" in "Metadata and Uploads" ! (?)

     
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  • Branislav Milic
    164 posts
    Jan 12, 2010
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    4. Branislav Milic,
    May 3, 2012 1:38 AM   in reply to Branislav Milic
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    Is this the explanation ?

     

    http://support.magplus.com/entries/20813842-adding-an-app-in-itunes-co nnect

     

    "Privacy policy: A URL for your company’s privacy policy. Needed if you provide subscriptions. Apple links to this URL on the customers receipts"

     
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  • Neele Meier
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    5. Neele Meier,
    May 3, 2012 1:52 AM   in reply to Branislav Milic
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    Hi Lana,

     

    we had the same promlem with our first free app for newsstand.

    We haven't really solved the problem yet.

    But it seems that you have to manage your contracts in itunesconnect before you can offer apps in newsstand.

    We hope that we get the form for Privacy Policy URL after our contract are"updated".

     

    Neele

     
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  • LanaMolod
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    6. LanaMolod,
    May 3, 2012 9:47 AM   in reply to Bob Bringhurst
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    Bob,

     

    The field for privacy policy doesnt appear at all. Not sure what is going on there

    I have disabled Newstand option for now but i would like to resolve this issue because we would like to be in Newstand at some point.

     

    Thank you

     

    Lana

     
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  • Bob Bringhurst
    3,436 posts
    May 29, 2007
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    7. Bob Bringhurst,
    May 3, 2012 10:03 AM   in reply to LanaMolod
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    I'm not sure why your Privacy Policy information doesn't appear. In some cases, certain options are missing in iTunes Connect because the banking information isn't filled out. Did you provide your banking information?

     
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  • Branislav Milic
    164 posts
    Jan 12, 2010
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    8. Branislav Milic,
    May 3, 2012 10:10 AM   in reply to Bob Bringhurst
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    Is your publication free or to buy ?

     
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  • LanaMolod
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    9. LanaMolod,
    May 3, 2012 10:24 AM   in reply to Branislav Milic
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    Branislav,

     

    Its free.

     
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  • Branislav Milic
    164 posts
    Jan 12, 2010
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    10. Branislav Milic,
    May 3, 2012 1:55 PM   in reply to LanaMolod
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    This is odd. Do you publish a built-in single edition app ?

     
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  • Branislav Milic
    164 posts
    Jan 12, 2010
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    11. Branislav Milic,
    May 3, 2012 3:13 PM   in reply to Branislav Milic
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    Screen Shot 2012-05-04 at 00.12.56.png

     
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  • sboerner2
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    12. sboerner2,
    May 9, 2012 11:31 AM   in reply to LanaMolod
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    This is also happening to me. A viewer for a free, Newsstand-subscription based publication has been rejected twice (most recently today) because of the lack of a privay URL -- but no field appears to enter a privacy URL when I select Edit Metadata in iTunes Connect. The field was there but disappeared when I specified the link to the subscription.

     

    I've posted a note to Apple in iTunes Connect and will let you know if I get a response.

     

    Steve

     
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  • LanaMolod
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    13. LanaMolod,
    May 11, 2012 8:26 AM   in reply to sboerner2
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    So i was able to get privacy policy field into Metadata section.

    So basically since it is supsription, apple needs a contract. So once you log in into itunes connect, theres Contracts, Tax, and Banking section. Go there there there should be iOS Paid Applications contract in the first section of Request Contracts. Request it, agree to terms and conditions. Then go to your app, privacy policy field is available in your metadata.

    I hope this helps!

     

    Lana

     
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  • Neele Meier
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    14. Neele Meier,
    May 29, 2012 4:55 AM   in reply to LanaMolod
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    Hi Lana,

     

    do you have to give your bank and tax informations or have you only to agree the contract for your free app?

     

    Thanks,

    Neele

     
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