Hello,

Apologies if this is the wrong section, although it seemed the most appropriate. I've noticed some others having similar problems, but I'm creating a separate thread since it seems to be these issues normally require individual troubleshooting.

I've ran into some troubles trying to install the Adobe Muse beta on my laptop - while it installs just fine on my desktop computer, it returns an error message here. Namely, "This program requires a version of Adobe Air that cannot be found. Please install Adobe Air from [...]". I've tried downloading and installing Adobe Air, but the Adobe Air installer greets me with yet another error message:

"An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

I've tried numerous things suggested in threads I've seen here, and none of them have worked:

• Running the installer as an administrator - same issue remains.
• Using a third-part installer such as Ninite - it freezes during installation.
• Installing the Windows Installer Cleanup Utility - Adobe AIR is not in the list.
• Manually removing registry entries - the specific entries did not exist at all.
• Using the 'Fix it' tool - it doesn't detect any problems.

I'm using a 64-bit version of Windows 7.

I would appriciate any further assistance in this matter - I've tried just about everything I can think of, and nothing seems to work.

Here is the AIR installer log:

[2012-04-16:15:34:48] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-16:15:34:48] Commandline is:

[2012-04-16:15:34:48] No installed runtime detected

[2012-04-16:15:34:50] Relaunching with elevation

[2012-04-16:15:34:50] Launching subprocess with commandline c:\users\ivarhi~1\appdata\local\temp\aird2bc.tmp\adobe air installer.exe -ei

[2012-04-16:15:34:50] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

[2012-04-16:15:34:50] Commandline is: -stdio \\.\pipe\AIR_4804_0 -ei

[2012-04-16:15:34:50] No installed runtime detected

[2012-04-16:15:34:51] Starting silent runtime install. Installing runtime version 3.2.0.2070

[2012-04-16:15:34:51] Installing msi at c:\users\ivarhi~1\appdata\local\temp\aird2bc.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

[2012-04-16:15:34:52] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-04-16:15:34:52] Rolling back install of c:\users\ivarhi~1\appdata\local\temp\aird2bc.tmp\setup.msi

[2012-04-16:15:34:52] Rollback complete

[2012-04-16:15:34:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-04-16:15:34:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

[2012-04-16:15:34:52] Runtime Installer end with exit code 7

Here is the Windows Installer log:

http://pastebin.com/6zUDzNVj

Also, some notes after having tried to install this for a day now -

Every time I restart the computer and then try to install AIR, the Adobe AIR installer finish seemingly successfully. However, then running the Muse installer nothing happens at all (I can see its process in the task manager).

Uninstalling AIR from the control panel and then running the Muse installer, it automatically downloads AIR, finishes the installation, but then freezes. Muse appears installed, but trying to run it, it freezes while displaying the splash screen. If I then uninstall Muse and AIR, the standalone AIR installer displays an error message upon installation again, until the next restart.

...I'm really puzzled by this...