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SKanaba
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We "upgraded" to Flash Player 11.2.202.233

May 2, 2012 6:10 PM

Tags: #with #flash #player #problems #ratio #11.2 #aspect

Hi Anyone out there having the same issue?...we upgraded to Flash player 11.2.202.233 and now virtually all of the flash videos that we have posted on client websites have aspect ratio issues.  The vertical height is perfect, but the horizontal width is compressed about 40% ..."squished".  The video plays fine all the way through, but the width is a mess.  What to do?  I am afraid that if clients "upgrade" to the new player they will be calling us to "fix it"!!!  Any ideas? Thanks.

2962 Views   6 Replies   Latest reply: SKanaba, Jul 8, 2012 4:10 PM
 
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  • Xircal
    753 posts
    Mar 29, 2011
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    1. Xircal,
    May 3, 2012 4:43 AM   in reply to SKanaba
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    To assist us in quickly understanding your problem, please follow these guidelines when posting:

    • Specify your operating system (including 32bit or 64bit edition)
    • Specify your web browser and version (including 32bit or 64bit edition)
    • Specify your Flash Player version
    • Give us a brief explanation of the problem, please include any information you feel is important
     
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  • SKanaba
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    2. SKanaba,
    May 3, 2012 11:16 AM   in reply to Xircal
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    Hi, I am running windows XP Pro, 32 bit.  The issue is seen on IE8 version 8.0.6.001.18702, Firefox version 12.0 and Google Chrome version 18.0.1025.168 m Flash Player version 11.2.202.233.  Problem: We posted several Flash Videos on our client websites and all played back with no issues until we upgraded our Flash Player.  Now, all of the Flash Videos (in the player generated by Dreamweaver CS3) show a "squished" horizontal width and a normal vertical height.  Any ideas? ...have you heard of this issue with this "latest" Flash player? Thanks, Steve

     
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  • Chris Campbell
    8,534 posts
    May 4, 2010
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    3. Chris Campbell,
    May 3, 2012 5:01 PM   in reply to SKanaba
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    Could you provide links so I can test this out?  If you'd like to keep these private, please feel free to email me directly at ccampbel@adobe.com.  We'll be doing a beta 3 release soon, but you might want to give our Flash Player 11.3 beta 2 release a shot to see if the issue is resolved.

     

    Thanks,

    Chris

     
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  • Ryan Morales
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    4. Ryan Morales,
    May 30, 2012 7:12 AM   in reply to SKanaba
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    Hi Steve,

     

    A developer investigated the issue further and she said:

    Arizonawine.org is using incorrect ActionScript code to set the movie size. Loading a video is asynchronous so assumptions should not be made about when the size is available.

    Instead the AS code should use a timer (say once a second) and set the size when the Video.videoWidth and Video.videoHeight is available.

     

    Thanks,

    Ryan

     
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  • SKanaba
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    5. SKanaba,
    May 30, 2012 7:59 AM   in reply to Ryan Morales
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    Hi, thanks for the feedback. The action script was generated by Dreamweaver CS3...and previous Flash Players had no problem displaying the correct horizontal width.  Any suggestions on how to correct the code generated by Dreamweaver?...Steve

     
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  • SKanaba
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    6. SKanaba,
    Jul 8, 2012 4:10 PM   in reply to Ryan Morales
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    Hello...we have not heard back from anyone at Dreamweaver. We tried the CS6 version, but we still have the same problem. Code generated by CS6 does not work with the latest Flash player (11.3). The vertical height is ok...the horizontal width is "squished" in by about 40%. The size of the FLVs is EXACTLY the same as the dimensions entered. We cannot find any way to directly communicate with Adobe/Dreamweaver. Can you put us in direct contact with someone who can address this issue? We have MANY videos posted using DW code and the support on this is getting rediculous. The forums are worthless.... Thank you, Steve

     
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