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J Waggoner
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Acrobat 10.1.3 Update causing Windows7 CoreDump

May 3, 2012 5:15 AM

Tags: #acrobat #crash #windows7 #coredump

Can't use Acrobat 10.1.3 post update.  First noticed problem when using MS Office plugins (v2010 - windows update active-so all latest patches installed); tried saving documents into PDF; caused windows 7 crash every single time.  Tried opening Acrobat; first few times was able to do so, but it crashed (bringing OS with it) after a few minutes - doing nothing but searching menus.  Now, if I open acrobat or distiller, the OS is brought down.  Crash behavior is a lockup for ~ 30 seconds followed by OS crash adn blue screen.  Running windows 7 professional, Adobe Acrobat Standard.  I've run virus scans and full battery of MS diagnostics on computer with no problems detected.  Machine is < 6 months old and has 8GB of RAM.  Behavior repeats when no other overt applications are running and background memory consumption is sitting around 1.4GB.  Anyone seen this; have any suggestions?

 
Replies
  • Currently Being Moderated
    Jun 15, 2012 10:29 AM   in reply to J Waggoner

    What is the message that is posted by Windows when it crashes?  That message might give you a hint as to what is root cause.

     
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