Adobe Community: I can print document it only will print to file

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1. Peter Spier,

May 3, 2012 5:31 AM in reply to dvollmer57

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Have you tried trashing your prefs? See Replace Your Preferences

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2. dvollmer57,

May 3, 2012 5:51 AM in reply to dvollmer57

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I just tried printing and existing document that was converted from an older version of Indesign and it worked fine. But still can get this simple letter to print... keeps sending me to the 'print to file' dialog box. I look at the printer selection in the print dialog box and it is correct. This is baffling to me.

Dan

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3. Peter Spier,

May 3, 2012 6:13 AM in reply to dvollmer57

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Please post screeen captures of the print dialog. Use the cmaera icon on the web page to embed them in a post like this:

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4. dvollmer57,

May 3, 2012 6:18 AM in reply to Peter Spier

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I am totally confused, I tried the ctrl alt shift and nothing happened. ID opened like it normally did. I also tried to delete the preferences files but my files paths are not the same. Also I am new to windows 7 and I am not even sure what my path is. I dont know where it is displayed. Like I mentioned before, I can print other documents but this simple letter does not work. HELP

Dan

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5. Peter Spier,

May 3, 2012 6:29 AM in reply to dvollmer57

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You have to be very fast withthe keyboard to use that method. Try again and watch for the confirmation alert.

The files you need to delete are hidden, so you must set Explorer to show hidden files if you want to use the manual method. In Explorer, Tools > Folder Options... then the View tab. If you don't see the Menu Bar in Explorer, click Organize, then Layout and show the menu bar. The paths to the folders are listed in the link. You'll need to susstitute your own username and the version number/language for your version.

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6. dvollmer57,

May 3, 2012 6:40 AM in reply to Peter Spier

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how do I do a screen capture?

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7. dvollmer57,

May 3, 2012 7:01 AM in reply to Peter Spier

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I was able to do the automatic delete of the preference files when starting ID and it did seem to clear stuff out like recent files etc. But I still have the print problem. Since I dont know how to screen capture I will list my settings in the print dialog box

Print Preset: 'Custom'
Printer: 'Canon MX860 Series Printer'
PPD: 'blank'
General settings
Copies: 1
Collate: unchecked box
Reverse order: unchecked box
Pages: all
Spreads: unchecked box
Print Master Pages: unchecked box
Printed layers: visible and printable layers
Print non-printing object: unchecked box
Print blank pages: unchecked box
Print visible guides and baseling grids: unchecked box

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8. dvollmer57,

May 3, 2012 7:23 AM in reply to Peter Spier

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I managed that delete the two files you mentioned. I did it both automatically and then manually and I still have the printing problem with the document. It still wants to print to a file.

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9. Peter Spier,

May 3, 2012 7:54 AM in reply to dvollmer57

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Use the Print Screen button on the keyboard to copy the screen to the clipboard, then paste into Photoshop, Windows Paint, or another image editor. Save as .png.

There's also a new patch for CS5.5, 7.5.3, just released that you should install. Help > Updates...

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InDesign

I can print document it only will print to file

May 3, 2012 5:26 AM

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