Also reference the user guide for how E-products work within BC. This will explain in detail what you are experiencing and how to resolve.
Hope this helps!
Hi, thanks for the helpful artcile above. I have the same downloading issue however I have a successful payment with seamless gateway. I have no idea what I have done wrong with the set up. Do you know of any other possible reasons why I might get the download error? I set up a test product for $0.10, there is no outstanding balance as you can see below
Perhaps you've limited the number of downloads and exceeded the limit or limited it to a certain IP, but I'd have to have a look at this before making any conclusions. Please post the URL and the invoice number here and I'll have a look into it for you.
Hi Mario, I didn't have a dowload limit entered however I did notice there was a '1' inside the minimum units. I changed this to 0 and tried again, the order then worked I was able to download the item. Not sure if the minimum units was the reason? Thanks for your help!
Actually I have worked it out, it had nothing to do with the minimum units. Because it was a test product and I didn't want it online for people to purchase yet, I disable it after I made the purchased, this meant i couldn't download the item on the invoice. Sorry for the hassle but thanks for your help and quick reponses Mario!
I have same issue. Payment has processed, customer received invoice with link. Clicking the link brings up "ERROR: File cannot be downloaded at this time. Please contact the website where you purchased this product from."
Why cannot this message actually describe the problem!?
The payment was successful, but for some reason neither the user nor I could download it. I disabled, reenabled, the product and increased the # of downloads allowed (and altered the IP restriction). After that it seemed to work, of course the user complained about having the file begin to play (it's an mp3) and didn't know how to save it.
mario, I need your help on this one please. I am experiencing the same error for one of my clients.
I have looked and at the order and can see that it needs to have the payment marked as successful. So we can do this manually for these customers, but this process should be automatic - however It looks like something has changed in BC that is having all the orders now come through as unsuccessful.
One thing to be aware of is the product is a free product, that is accessed through the ecommerce. It has been working for about a year, but now new orders come through with out a payment status what so ever
You can purchase the free product here http://trendtrimmer.com/trendtrimmer-products/free-60-day-trial and then check the order in the administration.