Adobe Community: Crash while transforming Shape Layers in group <bug report>

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1. Pete.Green,

May 2, 2012 12:51 PM in reply to Jeff Holter

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I'm unable to reproduce the crash on my end using the steps detailed here in the report.

Can you record the crash using a screen capture application like Jing and show it to us?

http://www.techsmith.com/jing.html

Thanks!

Pete

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2. Jeff Holter,

May 2, 2012 8:43 PM in reply to Pete.Green

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Sorry it took so long... busy busy busy work day!

I captured a video clip of the bug in action. Here's a link to screencast: http://bit.ly/JfX4p0

It's nearly consistent. If I transform the shape layers by putting a value in the width field, it will occasionally work. If I transform vertically by adding a value to the height field, it will crash instantly.

I'm not sure how much good the video will do but at least you can see it in action.

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3. Pete.Green,

May 3, 2012 11:36 AM in reply to Jeff Holter

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Thanks for the Video Jeff. It's helpful to see what's happening. I'm still unable to reproduce on my machine.

Sidenote: Whoa -- the music was blaaaastin -- Getting your daily metal fix, I see hear.

Back to the issue:

Can you reproduce this with a new document?

I've been creating 2 shape layers 1 pixel'ish each, and grouping them, then free transforming using Height as you are there.

Works for me both with width, and heigth.

I see the crashes happening on your end though, and is curious.

Can you post your system info from Photoshop's Help > System Info dialog?

Is your video card driver up to date with the latest?

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4. Jeff Holter,

May 3, 2012 12:48 PM in reply to Pete.Green

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Hi Pete -

I apologize for the soundtrack... it was my first time using Jing and I was trying to capture the bug while I was trying to get two jobs out the door!

That was Ministry, btw. I find it relaxing and soothing.

All my hardware, software, graphics cards and drivers are up to date. My machine (the one I'm working on currently) is a new Mac Pro (all the specs are pasted at the end of this post). The issue also appeared on my old Mac Pro Quad Core, 2 x 2.66 GHz.

I've had the issue happen in multiple documents, both existing and new. For awhile it only happened when changing the height. Then it happened a few times when adding a specified width. It hasn't happened at when transforming manually by dragging, only when entering a value to the height or width fields.

After I sent the video last night I was able to transform again using the same group of shape layers, in the same document, and it worked consistently several times. At the time I wasn't trying to reproduce the bug, I was just working, but when it worked I had to try it a few times to see what would happen and it worked.

Today I remembered one setting that I changed and checked it out. In prefs, one of the new options, "Snap Vector Tools and Transforms to Pixel Grid", was originally checked/on. A couple days ago I had to turn it off while setting up some UI graphics for an iOS app. I found this setting really useful for doing UI design since most of the graphics in an app, especially icons and the like, have to be very precise or things begin to appear fuzzy. However, transforming a vector object that's only 36 x 36 px tends to really jump around a lot when dragging to transform, so for the comp stage I turn it off. Last night I had to whip out some rough layouts really quick and turned it off. That's when I noticed it stopped but didn't realize it until today. As it was happening, so were all the crashes and restarts so it was difficult to keep track.

I think if you take a look at that new setting option you'll find the root of the problem.

Let me know if you can reproduce the bug with that setting on.

Here's my system info:

Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64

Operating System: Mac OS 10.7.3

System architecture: Intel CPU Family:6, Model:44, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 2400 MHz

Built-in memory: 24576 MB

Free memory: 14531 MB

Memory available to Photoshop: 23183 MB

Memory used by Photoshop: 68 %

Image tile size: 1028K

Image cache levels: 6

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Normal

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Version: 2.1 ATI-7.18.11

OpenCL Version:

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: ATI Radeon HD 5870 OpenGL Engine

Display: 3

Display Depth:= 32

Display Bounds:= top: 180, left: 2560, bottom: 1260, right: 4480

Video Renderer ID: 16915201

Video Card Memory: 991 MB

Video Rect Texture Size: 16384

OpenGL Version: 2.1 ATI-7.18.11

OpenCL Version:

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: ATI Radeon HD 5870 OpenGL Engine

Display: 2

Display Depth:= 32

Display Bounds:= top: 113, left: -1920, bottom: 1193, right: 0

Video Renderer ID: 16915201

Video Card Memory: 991 MB

Video Rect Texture Size: 16384

OpenGL Version: 2.1 ATI-7.18.11

OpenCL Version: 1.1 (Dec 4 2011 16:53:18)

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: ATI Radeon HD 5870 OpenGL Engine

Display: 1

Main Display

Display Depth:= 32

Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560

Video Renderer ID: 16915201

Video Card Memory: 991 MB

Video Rect Texture Size: 16384

Serial number: Tryout Version

Application folder: BearOSX:Applications:Adobe Photoshop CS6:

Photoshop scratch has async I/O enabled

Scratch volume(s):

640, 595.9G, 120.8G free

ArchiveDrive, 465.4G, 204.1G free

BearOSX_backup, 232.0G, 165.6G free

Media, 463.7G, 164.8G free

BearFiles Backup, 935.7G, 448.1G free

Media Backup, 460.7G, 460.3G free

SpeedOne, 118.6G, 112.2G free

Required Plug-ins folder: BearOSX:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:

Primary Plug-ins folder: BearOSX:Applications:Adobe Photoshop CS6:Plug-ins:

Additional Plug-ins folder: not set

Installed components:

adbeape.framework adbeape 3.3.8.19346 66.1025012

AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.2.29.18602 66.490082

adobe_caps.framework adobe_caps 5.0.11.0 1.256674

AdobeACE.framework AdobeACE 2.19.18.19243 66.492997

AdobeAGM.framework AdobeAGM 4.26.17.19243 66.492997

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830

AdobeBIB.framework AdobeBIB 1.2.02.19243 66.492997

AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 66.492997

AdobeCoolType.framework AdobeCoolType 5.10.31.19243 66.492997

AdobeCrashReporter.framework AdobeCrashReporter 6.0.20120201

AdobeExtendScript.framework AdobeExtendScript 4.2.12.18602 66.490082

AdobeJP2K.framework AdobeJP2K 2.0.0.18562 66.236923

AdobeLinguistic.framework 17206

AdobeMPS.framework AdobeMPS 5.8.0.19463 66.495174

AdobeOwl.framework AdobeOwl 4.0.93 66.496052

AdobePDFL.framework AdobePDFL 10.0.1.18562 66.419471

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 6.0.0.1642

AdobeScCore.framework AdobeScCore 4.2.12.18602 66.490082

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 66.145661 66.145661

AdobeXMPFiles.framework AdobeXMPFiles 66.145661 66.145661

AdobeXMPScript.framework AdobeXMPScript 66.145661 66.145661

ahclient.framework ahclient 1.7.0.56

aif_core.framework AdobeAIF 3.0.00 62.490293

aif_ocl.framework AdobeAIF 3.0.00 62.490293

aif_ogl.framework AdobeAIF 3.0.00 62.490293

AlignmentLib.framework xcode 1.0.0.1

amtlib.framework amtlib 6.0.0.75

boost_date_time.framework boost_date_time 6.0.0.0

boost_signals.framework boost_signals 6.0.0.0

boost_system.framework boost_system 6.0.0.0

boost_threads.framework boost_threads 6.0.0.0

Cg.framework NVIDIA Cg

CIT.framework CIT 2.0.5.19287 145486

data_flow.framework AdobeAIF 3.0.00 62.490293

dvaaudiodevice.framework dvaaudiodevice 6.0.0.0

dvacore.framework dvacore 6.0.0.0

dvamarshal.framework dvamarshal 6.0.0.0

dvamediatypes.framework dvamediatypes 6.0.0.0

dvaplayer.framework dvaplayer 6.0.0.0

dvatransport.framework dvatransport 6.0.0.0

dvaunittesting.framework dvaunittesting 6.0.0.0

dynamiclink.framework dynamiclink 6.0.0.0

FileInfo.framework FileInfo 66.145433 66.145433

filter_graph.framework AdobeAIF 3.0.00 62.490293

hydra_filters.framework AdobeAIF 3.0.00 62.490293

ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"

ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"

image_compiler.framework AdobeAIF 3.0.00 62.490293

image_flow.framework AdobeAIF 3.0.00 62.490293

image_runtime.framework AdobeAIF 3.0.00 62.490293

LogSession.framework LogSession 2.1.2.1640

mediacoreif.framework mediacoreif 6.0.0.0

PlugPlug.framework PlugPlug 3.0.0.383

UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"

wrservices.framework

Required plug-ins:

Embed Watermark NO VERSION - from the file “DigiSign.plugin”

Read Watermark NO VERSION - from the file “DigiRead.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

Mini Bridge

Kuler

Installed TWAIN devices: NONE

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5. Chris Cox,

May 3, 2012 5:20 PM in reply to Jeff Holter

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>> That was Ministry, btw. I find it relaxing and soothing.

I prefer a softer style: Motorhead or TMBG randomness.

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6. Pete.Green,

May 3, 2012 7:35 PM in reply to Jeff Holter

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After a few more repeated attempts, it's crashing for me too

Nice find. Thanks for letting us know about it!

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Crash while transforming Shape Layers in group <bug report>

May 2, 2012 11:19 AM

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