Skip navigation
Currently Being Moderated

How long do I have to wait for my account to be unlocked?

May 3, 2012 10:41 AM

Tags: #creative_cloud #adobe_id

When I try to login to see my eligibility for existing customer cloud pricing I get a 'this account is locked try again later' error. How long do I wait? or rather, how do I get it unlocked?


I can login to My Adobe using my old ID (not email version) and am trying to get my email to work as my login so I move to CreativeCloud... but it won't work so I can't sign up... and now my account got locked on that page...

  • Currently Being Moderated
    May 3, 2012 1:38 PM   in reply to chrisbator

    I haven't heard of this issue. You might want to contact Adobe customer service and try resetting the password for account or get additional details about the account shows as being locked.

    Mark as:
  • Currently Being Moderated
    May 7, 2012 10:30 AM   in reply to chrisbator

    I looked in our call logging software and the email address you use here on the forums and it appears you got things straightened out.

    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points