Skip navigation
chrisbator
chrisbator Calculating status...
Currently Being Moderated

How long do I have to wait for my account to be unlocked?

May 3, 2012 10:41 AM

Tags: #creative_cloud #adobe_id

When I try to login to see my eligibility for existing customer cloud pricing I get a 'this account is locked try again later' error. How long do I wait? or rather, how do I get it unlocked?

 

I can login to My Adobe using my old ID (not email version) and am trying to get my email to work as my login so I move to CreativeCloud... but it won't work so I can't sign up... and now my account got locked on that page...

590 Views   3 Replies   Latest reply: David__B, May 7, 2012 10:30 AM
 
Replies
  • David__B
    Currently Being Moderated
    1. David__B,
    May 3, 2012 1:38 PM   in reply to chrisbator
    Report

    I haven't heard of this issue. You might want to contact Adobe customer service and try resetting the password for account or get additional details about the account shows as being locked.

     
    |
    Mark as:
  • chrisbator
    Currently Being Moderated
    2. chrisbator,
    May 3, 2012 2:40 PM   in reply to David__B
    Report

    Before coming here I spent about an hour on 2 chats with customer service (and a lot longer on my own) because when I was logged in using my email my software registrations didn't show... after their help, I can't login using my email at all. I'm not real keen on going back. Is the phone support handled by different people?

     

    anyway, I just tried again, and I'm not getting the locked error right now....

     

    But I am still not able to log in with my email address, I get a password and ID don't match error.

     

    It seems I need to get this working before I can sign up for creativecloud?

    .... as using my id only on the special intro pricing page says I don't have any software registered.... which is wrong, and where I started... and I know Adobe wants me to use my email as my id...

     
    |
    Mark as:
  • David__B
    Currently Being Moderated
    3. David__B,
    May 7, 2012 10:30 AM   in reply to chrisbator
    Report

    I looked in our call logging software and the email address you use here on the forums and it appears you got things straightened out.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points