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Saved_n_kept
Saved_n_kept
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Shockwave Crash in Chrome

May 3, 2012 3:48 AM

Hi Everyone,

 

Since yesterday I have been experiencing constant crashes of Shockwave Flash Plugin. As a pensioner I am not too experienced with computers but have had great support here in the past! Can anyone help with this?

 

I have disabled hardware acceleration to no effect.  Flash Player Version is 11.2.202.235 and Chrome is up to date (18.0.1025.168). I have a Dell Inspiron 545. Windows 7 ( 32-bit) Pentium(R) Dual-Core CPU  E5300  @ 2.60GHz   RAM 3.00GB.

 

Many thanks,

 

Brian.

2599 Views   6 Replies   Latest reply: Saved_n_kept, May 4, 2012 6:03 PM
 
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  • Xircal
    753 posts
    Mar 29, 2011
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    1. Xircal,
    May 3, 2012 4:38 AM   in reply to Saved_n_kept
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    In Google Chrome, Flash player is not a plugin. Instead, it's intergrated into the browser itself and updates automatically in the background.

     

    You need to check the Google database for clues to the problem which you can find here: Google Chrome Known Issues

     

    If you can't resolve the problem, post your questions on the Google Chrome Help forums, link at the foot of the above page because the Adobe forums where you are now only handle issues that are concerned with the Flash plugin.

     
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  • Saved_n_kept
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    2. Saved_n_kept,
    May 3, 2012 1:05 PM   in reply to Xircal
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    Thanks Xircal,

     

    Have had a look at the Google Chrome Help Forum. Oh dear!!! Seems an awful lot of people are having the same problem! Guess I will just have to be patient. Anyway, thanks for pointing me in the right direction.

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
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    3. Chris Campbell,
    May 3, 2012 4:52 PM   in reply to Saved_n_kept
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    Can you type "about:flash" in Chrome's address bar and then paste the contents of the page in a reply?  If you have crash reporting enabled, we'll be able to see the crash id's and I can also try and follow up internally.

     

    Thanks,

    Chris

     
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  • Saved_n_kept
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    4. Saved_n_kept,
    May 4, 2012 3:37 AM   in reply to Chris Campbell
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    Thanks Chris,

     

    I have pasted below what I hope you are looking for. As I mentioned, I have enabled crash reporting but nothing seems to show up. Many thanks for your help.

     

    Brian.

     

    About Flash

     

     

    Google Chrome18.0.1025.168 (m)
    OSWindows 7 SP1
    Flash plugin11,2,202,235 C:\Users\Brian\AppData\Local\Google\Chrome\Application\18.0.1025.168\ gcswf32.dll
    --- Crash data ---
    --- GPU information ---
    Graphics cardIntel(R) G33/G31 Express Chipset Family
    Driver display nameigdumdx32.dll
    Driver name (strong)oem3.inf:Intel.Mfg:iBLB0:8.15.10.1930:pci\ven_8086&dev_29c2
    --- GPU driver, more information ---
    Vendor Id0x8086
    Device Id0x29c2
    Driver vendorIntel Corporation
    Driver version8.15.10.1930
    Driver date9-23-2009
    Pixel shader version2.0
    Vertex shader version0.0
    GL version
    GL_VENDOR
    GL_RENDERER
    GL_VERSION
    GL_EXTENSIONS
     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
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    5. Chris Campbell,
    May 4, 2012 4:56 PM   in reply to Saved_n_kept
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    Thanks Brian.  Could you post a screenshot the next time it crashes?  I want to make sure I understand the type of crash you're getting.

     
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  • Saved_n_kept
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    6. Saved_n_kept,
    May 4, 2012 6:03 PM   in reply to Chris Campbell
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    Will do Chris, but surprisingly I have not experienced another crash since yesterday!!! Perhaps it has taken fright at your arrival. 

     
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