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Acrobat Pro 10.1.3 is crashing when trying to open it in an application a second time

Apr 30, 2012 6:44 AM

My Acrobat Pro 10.1.3 is crashing when trying to open it in an application a second time. Please find the error details below

 

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Acrobat.exe

  Application Version:    10.1.3.23

  Application Timestamp:    4f7bc871

  Fault Module Name:    Acrobat.dll

  Fault Module Version:    10.1.3.23

  Fault Module Timestamp:    4f7bd9b8

  Exception Code:    c0000005

  Exception Offset:    000d61eb

  OS Version:    6.1.7600.2.0.0.256.48

  Locale ID:    1033

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

 

The issue started after updating from Adobe Acrobat Pro X to Acrobat 10.1.2. Please note that this happens in Windows 7

 

The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) is the error that is thrown back by the acrobat.exe

 

Any directions to how to solve this issue will be largly appreciated.

 
Replies
  • Currently Being Moderated
    Apr 30, 2012 7:19 AM   in reply to VKP1

    Start by making sure all 3rd party plugins are removed.

     
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  • Currently Being Moderated
    May 8, 2012 4:45 AM   in reply to VKP1

    Kindly create and share the crash dump next time you see a crash.

     

    Steps to create Crash Dump:

    1) As soon as Acrobat crashes, open Task Manager.

    2) Go to Processes tab and select Acrobat.exe process.

    3) Right Click on the Acrobat process and select Create Dump File.

    4) Compress and share the dump file created via some file sharing server.

     
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  • Currently Being Moderated
    May 10, 2012 9:14 AM   in reply to VKP1

    Hi VKP1,

    I had downloaded the file without any problem.

    The issue is currently under investigation.

     
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  • Currently Being Moderated
    May 17, 2012 4:27 AM   in reply to VKP1

    Hi VKP1,

    The issue is still under investigation.

    Meanwhile, I want to confirm the exact steps to reproduce the issue. The crash occurs when you -

    a) open a pdf file in Acrobat, close it and again open a pdf.

    or

    b) open a pdf file in Acrobat and then open another pdf

     

    And you have seen this issue since your Acrobat was updated to 10.1.2. Before that there was no problem. Right?

     
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  • Currently Being Moderated
    May 18, 2012 6:58 AM   in reply to VKP1

    Hi VKP1,

    Such basic scenario should not crash. These things are thoroughly tested.

    Therefore I believe something is wrong with your Acrobat installation.

    Try repairing your Acrobat from Control Panel->Programs or Uninstall and Reinstall it. (Make sure you have "Full Access" permissions on your installation directory.)

     
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  • Currently Being Moderated
    May 24, 2012 6:36 AM   in reply to VKP1

    Hi VKP1,

    The steps you mentioned are very basic and always thoroughly tested. Hence I was not able to reproduce the issue at my end.

    But as you have now said that this is happening only in some external application and not in Acrobat, one thing we can be sure of is that the problem lies in way this external application is handling Acrobat.

    Which application is this and how are you opening pdf in it?

     
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  • Currently Being Moderated
    Jun 1, 2012 8:13 AM   in reply to VKP1

    I am also experiencing this repeated APPCRASH, under different circumstance: after I open an existing pdf and then try to add pages after from my scanner. As the previous poster stated, this problem only started to occur after 10.1.2 update.  I can reproduce this error at will. No other app is open on the desktop. I have used the repair installation feature several times on my Win7 Ultimate 64 desktop PC (which reports NO other issues or crashed except for Acrobat).

     

     

    Problem signature:

     

    Problem Event Name: APPCRASH

    Application Name: Acrobat.exe

    Application Version: 10.1.3.23

    Application Timestamp: 4f7bc871

    Fault Module Name: Acrobat.dll

    Fault Module Version: 10.1.3.23

    Fault Module Timestamp: 4f7bd9b8

    Exception Code: c0000005

    Exception Offset: 00212f27

    OS Version: 6.1.7601.2.1.0.256.1

    Locale ID: 1033

    Additional Information 1: 0a9e

    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional Information 3: 0a9e

    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

     

    Read our privacy statement online:

     

    ==================================================
    Process File      : Acrobat.exe
    Event Name        : Stopped working
    Event Time        : 5/31/2012 9:19:53 AM
    User Name         : Bruce Ades
    Exception Code    : 0xc0000005
    Exception Offset  : 0x00212f27
    Fault Module Name : Acrobat.dll
    Fault Module Version: 10.1.3.23
    Process Path      : G:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
    Report File Size  : 23,452
    Report File Path  : C:\Users\Bruce Ades\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrob at.exe_12b3ee9094c52bbc526a25ffdc491d578263835_1034ae88\Report.wer
    ==================================================

     
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  • Currently Being Moderated
    Jun 4, 2012 5:07 AM   in reply to Futhermucker

    Hi Futhermucker,

    Kindly create and share the crash dump next time you see a crash.

     

    Steps to create Crash Dump:

    1) As soon as Acrobat crashes, open Task Manager.

    2) Go to Processes tab and select Acrobat.exe process.

    3) Right Click on the Acrobat process and select Create Dump File.

    4) Compress and share the dump file created via some file sharing server.

     
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  • Currently Being Moderated
    Jun 4, 2012 7:48 AM   in reply to vamalik

    I lost or accidently deleted the dump. Will recreate and send up as you

    asked!

     
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  • Currently Being Moderated
    Jun 25, 2012 11:10 AM   in reply to Futhermucker

    Hi

     

    Here it is. Crashed while trying to append an existing Acrobat file with a new doc scan.

    Only 7 days to download from now. Help appreciated. I had no idea these dmp files

    were so big.  FYI: I have MS Visual Studio Debugger and it could not debug the crash.

     

    http://wikisend.com/download/928000/Acrobat Crash Dump File.zipx

     

    FM

     
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  • Currently Being Moderated
    Aug 2, 2012 4:29 PM   in reply to VKP1

    I am getting an error as well... running Acrobat 10.1.3 on Windows 64bit machine. I also am repeatedly getting the Adobe Sofware License Agreement and I can't get it to stop showing up. I tried repairing my installation but to no avail... please help. If I click on the dump file as soon as Acrobat crashes it will not let me copy it saying the handle is invalid. The process actually gets shut down... over and over and over and over. I will click accept on the Agreement and it opens up Acrobat then it recycles - shuts me down then opens it up again. Please help!

     
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  • Currently Being Moderated
    Sep 7, 2012 4:48 PM   in reply to VKP1

    If you are useing firefox, try to paste the link into another in browser, This had worked for me on PC, and mac.

     

    PC user's  Also try admin setting on the program, or mabe run in vista or XP.

     
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  • Currently Being Moderated
    Dec 7, 2012 6:15 AM   in reply to Lord zug

    Try disabling "protected mode" under preferences...general...application startup. I had exactly the same problem and this seems to have fixed it.

     

    Adobe: thanks for nothing. Pretty sad that in 15 minutes of experimentation I seem to have already discovered and published more useful information than you've managed in 2 months.

     
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  • Currently Being Moderated
    Dec 7, 2012 6:17 AM   in reply to bertrem

    By the way, if you google for "acrobat protected mode [crash | problem | etc]" you'll find that this is hardly the only problem they seem to have introduced with thos lovely "feature".

     
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  • Currently Being Moderated
    Mar 5, 2013 10:38 AM   in reply to vamalik

    Has a resolution to this issue ever been found.  We are using 10.1.5 and if users open mulitply PDF's and close them we get an error every time and can not find a way to stop it.  The error in the event view is the same that has been posted above and we have not found a resolution.

     
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