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Authorisation doesn't seem to take

May 3, 2012 9:47 PM

Tags: #authorization #adobe_digital_editions

Hello all, I am looking for some help with ADE. Each time I start up the program, it asks me to authorise the computer , which it reassures me is a one time process. Each time. Obviously something is not working correctly. I can't find anyone else discussing the same problem... no idea where to start to sort it out. Cheers, Jane

527 Views   4 Replies   Latest reply: Frustrated in AZ, May 4, 2012 8:30 AM
 
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  • Frustrated in AZ
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    1. Frustrated in AZ,
    May 3, 2012 10:16 PM   in reply to janejanejanejane
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    Jane, in order to know what to do now, it would be nice to know what you

    did before.

     

    Did you go to the Adobe website, register and get an Adobe ID and password

    before you downloaded and installed ADE?  It's possible to download ADE and

    install it without registering first with Adobe, and when that happens, ADE

    may not install correctly.

     

    Did you change computers after you installed ADE - or change ID's?

     

    Are you running a Windows 7 PC?  It's security might not be set up to allow

    you to use ADE as intended.

     

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  • janejanejanejane
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    2. janejanejanejane,
    May 3, 2012 11:21 PM   in reply to Frustrated in AZ
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    I am using windows XP. I haven't changed computers at any point, or ids. I only got an adobe id to use ADE, and It was some weeks back, so I can't guarantee in what order I downloaded, installed, registered. But I certainly never went past the activation screen the first time without inputting an id and password. thanks, Jane

     
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  • janejanejanejane
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    3. janejanejanejane,
    May 4, 2012 5:35 AM   in reply to janejanejanejane
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    I have now uninstalled ADE, following the guidelines elsewhere here, and reinstalled it, and the exact same thing is happening. Each time the authorisation WORKS, but obviously no key is being written to whereever it is supposed to be kept, because next time I start up ADE it wants me to authorise again. Any ideas? Please!!!

     
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  • Frustrated in AZ
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    4. Frustrated in AZ,
    May 4, 2012 8:30 AM   in reply to janejanejanejane
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    All I can think of at this point is that your system software or your

    antivirus program are set up to require a user ID and password before you

    can use ADE.  That kind of security is not built into ADE, so it has to be

    coming from somewhere outside ADE.

     

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