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Authorisation doesn't seem to take

May 3, 2012 9:47 PM

Tags: #authorization #adobe_digital_editions

Hello all, I am looking for some help with ADE. Each time I start up the program, it asks me to authorise the computer , which it reassures me is a one time process. Each time. Obviously something is not working correctly. I can't find anyone else discussing the same problem... no idea where to start to sort it out. Cheers, Jane

  • Currently Being Moderated
    May 3, 2012 10:16 PM   in reply to janejanejanejane

    Jane, in order to know what to do now, it would be nice to know what you

    did before.


    Did you go to the Adobe website, register and get an Adobe ID and password

    before you downloaded and installed ADE?  It's possible to download ADE and

    install it without registering first with Adobe, and when that happens, ADE

    may not install correctly.


    Did you change computers after you installed ADE - or change ID's?


    Are you running a Windows 7 PC?  It's security might not be set up to allow

    you to use ADE as intended.



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  • Currently Being Moderated
    May 4, 2012 8:30 AM   in reply to janejanejanejane

    All I can think of at this point is that your system software or your

    antivirus program are set up to require a user ID and password before you

    can use ADE.  That kind of security is not built into ADE, so it has to be

    coming from somewhere outside ADE.



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