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Need to enable HTML snippet in CS5

Apr 16, 2012 1:03 PM

I need help enabling the HTML snippet in with my CS5 version of contribute. Our website was created by a firm that used CS3. They no longer use this tool or have access to contribute. I am set up as a administrator, but it appears I don't have full administrator rights. How can I gain these if the orginial administrator no longer has access? Please HELP!

902 Views 4 Replies Latest reply: Dominic Michael, Aug 12, 2012 11:59 PM

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1. Dominic Michael,

Apr 23, 2012 1:51 AM in reply to ssteingr

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If you have FTP credentials to the server, then you can achive this.

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2. ssteingr,

Apr 27, 2012 5:14 AM in reply to Dominic Michael

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I have FTP username and password. What else do I need? I can also have the firm make changes. And what are the next steps?

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3. TamiePulido,

May 3, 2012 11:53 PM in reply to ssteingr

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I am set up as a administrator, but it appears I don't have full administrator rights.

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4. Dominic Michael,

Aug 12, 2012 11:59 PM in reply to ssteingr

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1) FTP to your site in the server.
2) Navigate to the cthub****.csi file under _mm folder
3) Edit the file and make the value <allow_html_snippet_insertion value='true' />

This will enable the html snippet option for your site for that particular role.

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Connection/Administration

Need to enable HTML snippet in CS5

Apr 16, 2012 1:03 PM

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