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chrisbator
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old Adobe ID works but email Adobe ID does not

May 3, 2012 3:48 PM

Tags: #adobe_id

There is a problem with my account email with adobe.

 

I can log in with my old Id but I am not able to log in with my email address, I get a password and ID don't match error.

It is my understanding that Adobe wants us to use our emails to login for creativecloud...

 

If I try to get my password emailed to me I get this error:

'The provided email address could not be matched to an account on file. Please try again.'

 

What's the best way to get this fixed?

518 Views   4 Replies   Latest reply: chrisbator, May 4, 2012 10:53 AM
 
Replies
  • Preran
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    1. Preran,
    May 3, 2012 10:05 PM   in reply to chrisbator
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    Hi Chrisbator,

     

    I'd ask  you to contact customer support with your log in details (not your password, just your email ID).  Did you try registering with the email ID again? If you get an error stating that the email ID already exists, then it is safe to assume that there is a problem somewhere. Otherwise, you could go ahead and create a new ID using that address. Hope I am making some sense here.

     

    Thanks,

    Preran

     
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  • Afton Warfield
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    2. Afton Warfield,
    May 3, 2012 10:58 PM   in reply to Preran
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    If I try to get my password emailed to me I get this error:

     

    raleigh massage

     
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  • Preran
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    3. Preran,
    May 3, 2012 11:08 PM   in reply to Afton Warfield
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    Did you forget to paste the error message?

     
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  • chrisbator
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    4. chrisbator,
    May 4, 2012 10:53 AM   in reply to chrisbator
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    I didn't get anywhere on 2 previous support chats before I posted here...

     

    I was finally able to change my email to a different one ( I was unable to change it before) ... then I waited a bit and then changed it back to the original email..... seems to have cleared things up.

    Something almost an hour of chats couldn't do. The lack of informed support people scares me about what will happen if there is a problem with creative cloud accounts.

     
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