Elements installed OK from disk 2, but I have been unable to install Premiere.  Disk 5 loads the "content", but there is something missing.

When I use disk 2 to try to load Premiere, I get a message "This installation package is not supported by this processor type.  Contact your product vendor."

I am running Windows 7 on a Dell T3500, which uses a Intel Xeon 5500 series processor.  Data bus is 64 bits, and processor runs at 2.1 g.  All the minimum requirements are met as far as I can tell.

The troubleshooting link was of absolutely no help.  Except...that somehow a "chat" window opened.  Of course, that was for customer service, and after a few exchanges I was moved over to tech support.

The tech support solution was to install Premiere Elements using disk 1.  I did that, and it seems to work.  However, I wonder if I am running Premiere elements in 32 bit mode.  Photoshop elements 10 installed from disk 2 with no problems.  And again, there should be no reason that my computer doesn't meet minimum requirements.

I am having the same issue as orton, two discs, neither of which seem to support Windows XP which is what I am running.  Any help would be appreciated.

Hi,

I am having the same difficulties to install Adobe Premiere Elements 10 from Disc 2 on my Windows 7 Pro 64-Bit.

After starting the "setup.exe" I can choose the language and if I click on continue, the installer seems to start and says the it is configuring the windows installer.

After a few seconds the window closes and nothing happens then. For each run of the "setup.exe" I get a process msiexec which seem to be left running.

The system requirements are exceeded by my system. I have followed the troubleshooting guides but nothing helped.

I have also tried to use the trial download verison, but this show exactly the same behaviour.

I have tried the following:

* disabling of antivirus software

* clean up temporary files

* reregister the windows installer

* run the setup.exe as administrator

* copy the content on the HDD and rename the folder to a short name

Once again, nothing of the above actions helped.

I am really disappointed at this stage, because for me it is "only" a video editiing application and not a ring-0 kernel mode debugger or anything similiar which has to be installed on the system, so I do not understand why such an easy task as the installation of a piece of application software from a famous company as Adobe could cause so much trouble.

Please can you help me too.  I installed Photoshop elements 10 and had power failure.  It loaded but didn't work properly.  I tried uninstalling from "Add/Remove programmes" but couldn't find it.  Then I used System mechanic to remove.  Now I am trying to reinstall but wants to uninstall.  Keeps on saying cannot find path 2343.  What do I do now?  Programme is now useless to me.  PLEASE PRETTY PLEASE HELP

I must say that I have had not luck.  Disks are useless to me. 

Miri van Straaten

I bought Elements and premier bundle today for new windows 7 on new 64 bit computer. Installed using disk 1 (couldn't read the very very fine print on the dick that tells me the "start" with disk 2. When I then tried disk 2 it wants to uninstall elements and as I couldn't find a path around I was cgoing to but found a note somewhere (can't remember where) that says: IF YOU UNINSTALL WITHOUT DEACTIVATING THE KEY THAN YOU LOSE ONE OF THE 2 AVAILABLE KEYS. The deactivation command is supposed to be on the help file but was nowhere to be found. It took a while but finally opened up a new file in the program (that actually looked ok with disk 1), and that naughty deactivation key showed up on the help tab. So, then loaded using disk 2 and all ok except thwe install just stops at the end and I have 3 disks left in the box. Skipped disk 3 for a Mac install and tried  #4 and it downloded templates or something ok. Tried disk 5 and nothing happened at all. There are files there for Premium I think but couldn't find anything I wanted to click.Disk 3 also does nothing but spin.

So, I think I have 1 of 2 programs installed and I'm up about 20 points on my blood pressure.

Adobe, please send me a fix of some kind that allows the rest of the install to complete.

Did you try the installation disk? That is how I uninstalled my first attempt. Place the same disk back to your dvd player and the only path forward is to allow the disk to uninstall the program. Make sure though that you deactivate the “key” on the help tab of the program and remember you need to start a new catalog or open an old one to see the deactivate button on the help tab.

I just did the EXACT thing!   As I was installing from Disk 1, I got this bad feeling that things were going too easily.  So, I got my magnifying glass to  read the tiny, tiny writing on Disk 2....My reading glasses are bi-focals, and I still couldn't read the lettering.  By turning up the lights to 120 footcandles psf, (Operating Room light levels) there it was......."TO INSTALL FOR WINDOWS 7 64-BIT, START WITH DISK 2!".

I stopped after installing the first disk....What do I do? 

hello, I downloaded mine from the Adobe site and did not get discs...is this a problem?

My problem is now sorted out.  I had windows reloaded.  That was the ONLY

way I could get photoshop to install and work again.  Didn't want to install

the organizer

Miri van Straaten

I am still having problems downloading Photoshop 10. It says that the program is downloaded. As I continue it says that it  can't be opened because it is the wrong type of file?

I have to say that for a reputable company such as Adobe, the instructions for download are totally non existent. The download for purchases on line are controlled by Digital River. I had problems with downloading as the link on the email confirming my purchase didn't work finally found the url link by pasting the email in Front Page and reading the source.

When I finally got through I was advised by the Digital River customer service that I had had too many attempts at downloading the software. When I sent a mail to CS at Digital I received this reply:

"Unfortunately, we do not handle the customer service for Adobe Systems,

Inc. Home. Please contact them directly with your request through one of

the following methods:

Customer Service URL: http://www.adobe.com/ap/support

Customer Service Phone: If available, the regional numbers will be

listed at the URL above. 

We apologize for the inconvenience."

I have now run around the adobe site trying to find a way to download the products, but no joy so far.

I tried to get customer serice to call me back , but this service is not available for my country, Thailand.

The final way I am told is to make a call to the customer service at the number listed on my confirmation email.

I already called this number (which I believe I have to pay for) and spent some 10 minutes on the line to what I believe was someone located in India who said he would send me a link for downloading the software.

As they say in the song .... I'm still waiting!!!!!

Adobe, shame on you. Please get your act together. Why can't you handle your own customer service rather than sub contract it out. You charge enough for the product which more than covers the cost

I installed Elements 10 and Premier 10, but then the Elements program said to update the Adobe Photoshop.com Inspiration Browser. It failed to load. The program said to deinstall the Adobe Photoshop.com Inspiration Browser program. I did this, but now Adobe Photoshop.com Inspiration Browser will still not reinstall.  I had already installed Adobe Air, but that has no effect as your update program cannot see the Air program. How to reinstall the updated Adobe Photoshop.com Inspiration Browser?

I purchased Photo Shop Elements in 2007 and had a computer crash and lost my program.  I want to download again and install.  I Don't have Disks it was Downloaded.