I am using Acrobate Pro version 9.5.1 on a Windows 7 64 bit machine.
Once I have created a PDF, I find I am unable to move or delete the file. If I reboot the machine, I can delete or move the file, but as soon as I open a PDF, the problem is back until I reboot again.
It appears others have had the same problem, but I don't see any solutions. Does anyone have any suggestions or workarounds?
Good day Joe,
A few questions for you:
The file is on my desktop (C:\Users\Joe Parsons\Desktop). Files saved to different locations behave the same way. Trying to open a PDF on that machine using another machine on the network, users cannot save using the same name.
I can move or delete files after rebooting the machine, but once I have opened any PDF, the problem returns.
Thanks for replying. I am at my wit's end here!
Check that no parts of AA are left running after you close it. If AA still has a running part, it may not have released the file back to Windows. Of course, it may be an issue with the 64-bit OS which I am not very familiar with, other than it has caused a lot of different problems for folks.
I have disabled preview. I am pretty sure the PDF files are somehow reserved, and that is why they can't be moved or deleted. If I reboot, I can move or delete them--until I launch Acrobat, then the prblem is back until I rebott again.
I recommend using this program called "Unlocker", available here:
It allows you to find out which application has a "lock" on a file and even
unlock it or kill the process.
You can check the process which has locked the file by using a utility "handle.exe", you can download it free from : http://technet.microsoft.com/en-us/sysinternals/bb896655
Open this exe in command prompt and give the filename as parameter e.g
C:\Documents and Settings\username\Desktop\ handle.exe "C:\Documents and Settings\username\Desktop\xyz.pdf"
Now it will list the procees which has handle of the file. Try killing the process and then deleting or moving the file. But this is not the right solution to kill the process everytime. I am interesting in knowing that which process is locking the file. If possible, please share the file.
I just started having this problem now Since late December 2013 into Jan 2014.
My pdf manuals on our network server cannot be deleted or renamed.
I tried logging into the server itself so its not just my laptop.
At first I noticed I could not save a new pdf conversion from Word 2010 (using Acrobat pro XI) with the same name.
So I used a new name "xxxxlatestlatest.pdf"
Then I could not save to that either but I found I could save with the original name, so now I have a new file and cannot delete the strange one.
I ran handle.exe and it says process iD 4 system so that does not really help does it?
It sounds like the entire windows server file system has a lock on it.
How do release the file without killing the entire system???
signed, very frustrated/Annoyed
I had this same trouble. It's got to be something with Adobe PDF. It doesn't happen with my other PDF readers. They tell you make sure it's not running somewhere in the background. Well I downloaded the unlocker program, and when it checked it said it could not find any instance where the file was being used. It was still able to close it thankfully, but that's pretty messed up.