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jmparsons3
jmparsons3
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Can't delete or move PDF

May 1, 2012 5:33 PM

Categories: Windows Tags: #windows_7 #can't_delete #acrobat_9.5.1

I am using Acrobate Pro version 9.5.1 on a Windows 7 64 bit machine.

 

Once I have created a PDF, I find I am unable to move or delete the file. If I reboot the machine, I can delete or move the file, but as soon as I open a PDF, the problem is back until I reboot again.

 

It appears others have had the same problem, but I don't see any solutions. Does anyone have any suggestions or workarounds?

 

TIA,

Joe Parsons

4271 Views   11 Replies   Latest reply: Hitender Prakash, May 14, 2012 5:36 AM
 
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  • jmparsons3
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    1. jmparsons3,
    May 2, 2012 6:28 PM   in reply to jmparsons3
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    Bump?

     
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  • David Kastendick
    3,110 posts
    Apr 7, 2010
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    2. David Kastendick,
    May 3, 2012 4:19 AM   in reply to jmparsons3
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    Good day Joe,

     

    A few questions for you:

    • Where on your hard drive are you saving the file to? 
    • Does the problem occur if you save to other locations on the hard drive? 
    • Has this ever worked for you?  If so, what changed?

     

    Kind regards,

    David

     
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  • jmparsons3
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    3. jmparsons3,
    May 3, 2012 10:33 AM   in reply to David Kastendick
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    The file is on my desktop (C:\Users\Joe Parsons\Desktop). Files saved to different locations behave the same way. Trying to open a PDF on that machine using another machine on the network, users cannot save using the same name.

     

    I can move or delete files after rebooting the machine, but once I have opened any PDF, the problem returns.

     

    Thanks for replying. I am at my wit's end here!

     

    Joe Parsons

     
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  • Bill@VT
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    4. Bill@VT,
    May 4, 2012 7:10 AM   in reply to jmparsons3
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    Check that no parts of AA are left running after you close it. If AA still has a running part, it may not have released the file back to Windows. Of course, it may be an issue with the 64-bit OS which I am not very familiar with, other than it has caused a lot of different problems for folks.

     
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  • jmparsons3
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    5. jmparsons3,
    May 4, 2012 7:30 AM   in reply to Bill@VT
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    I have gone to the task manager to make sure there are no running processes related to Acrobat. As far as I can tell, I have terminated all of them, but the problem persists.

     

    Thanks for responding.

     
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  • Bernd Alheit
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    6. Bernd Alheit,
    May 4, 2012 8:02 AM   in reply to jmparsons3
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    What program do you use for moving or deleting the files?

     
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  • jmparsons3
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    7. jmparsons3,
    May 4, 2012 8:03 AM   in reply to Bernd Alheit
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    Windows Explorer

     
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  • Bernd Alheit
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    8. Bernd Alheit,
    May 4, 2012 8:06 AM   in reply to jmparsons3
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    Disable Preview in Windows Explorer or use a other File Manager Program.

     
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  • jmparsons3
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    9. jmparsons3,
    May 4, 2012 8:14 AM   in reply to Bernd Alheit
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    I have disabled preview. I am pretty sure the PDF files are somehow reserved, and that is why they can't be moved or deleted. If I reboot, I can move or delete them--until I launch Acrobat, then the prblem is back until I rebott again.

     
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  • Gilad D (try67)
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    10. Gilad D (try67),
    May 4, 2012 8:21 AM   in reply to jmparsons3
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    I recommend using this program called "Unlocker", available here:

    http://www.emptyloop.com/unlocker/

    It allows you to find out which application has a "lock" on a file and even

    unlock it or kill the process.

     
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  • Hitender Prakash
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    11. Hitender Prakash,
    May 14, 2012 5:36 AM   in reply to jmparsons3
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    Hi,

     

    You can check the process which has locked the file by using a utility "handle.exe", you can download it free from : http://technet.microsoft.com/en-us/sysinternals/bb896655

     

    Open this exe in command prompt and give the filename as parameter e.g 

    C:\Documents and Settings\username\Desktop\ handle.exe "C:\Documents and Settings\username\Desktop\xyz.pdf"

    Now it will list the procees which has handle of the file. Try killing the process and then deleting or moving the file. But this is not the right solution to kill the process everytime. I am interesting in knowing that which process is locking the file. If possible, please share the file.

     

    Thanks.

     
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