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jmparsons3
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Can't delete or move PDF

May 1, 2012 5:33 PM

Tags: #windows_7 #can't_delete #acrobat_9.5.1

I am using Acrobate Pro version 9.5.1 on a Windows 7 64 bit machine.

 

Once I have created a PDF, I find I am unable to move or delete the file. If I reboot the machine, I can delete or move the file, but as soon as I open a PDF, the problem is back until I reboot again.

 

It appears others have had the same problem, but I don't see any solutions. Does anyone have any suggestions or workarounds?

 

TIA,

Joe Parsons

 
Replies
  • David Kastendick
    3,236 posts
    Apr 7, 2010
    Currently Being Moderated
    May 3, 2012 4:19 AM   in reply to jmparsons3

    Good day Joe,

     

    A few questions for you:

    • Where on your hard drive are you saving the file to? 
    • Does the problem occur if you save to other locations on the hard drive? 
    • Has this ever worked for you?  If so, what changed?

     

    Kind regards,

    David

     
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    May 4, 2012 7:10 AM   in reply to jmparsons3

    Check that no parts of AA are left running after you close it. If AA still has a running part, it may not have released the file back to Windows. Of course, it may be an issue with the 64-bit OS which I am not very familiar with, other than it has caused a lot of different problems for folks.

     
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    May 4, 2012 8:02 AM   in reply to jmparsons3

    What program do you use for moving or deleting the files?

     
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    May 4, 2012 8:06 AM   in reply to jmparsons3

    Disable Preview in Windows Explorer or use a other File Manager Program.

     
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    May 4, 2012 8:21 AM   in reply to jmparsons3

    I recommend using this program called "Unlocker", available here:

    http://www.emptyloop.com/unlocker/

    It allows you to find out which application has a "lock" on a file and even

    unlock it or kill the process.

     
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    May 14, 2012 5:36 AM   in reply to jmparsons3

    Hi,

     

    You can check the process which has locked the file by using a utility "handle.exe", you can download it free from : http://technet.microsoft.com/en-us/sysinternals/bb896655

     

    Open this exe in command prompt and give the filename as parameter e.g 

    C:\Documents and Settings\username\Desktop\ handle.exe "C:\Documents and Settings\username\Desktop\xyz.pdf"

    Now it will list the procees which has handle of the file. Try killing the process and then deleting or moving the file. But this is not the right solution to kill the process everytime. I am interesting in knowing that which process is locking the file. If possible, please share the file.

     

    Thanks.

     
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    Jan 10, 2014 10:32 AM   in reply to Hitender Prakash

    I just started having this problem now Since late December 2013 into Jan 2014.

    My pdf manuals on our network server cannot be deleted or renamed.

    I tried logging into the server itself so its not just my laptop.

    At first I noticed I could not save a new pdf conversion from Word 2010 (using Acrobat pro XI) with the same name.

    So I used a new name "xxxxlatestlatest.pdf"

    Then I could not save to that either but I found I could save with the original name, so now I have a new file and cannot delete the strange one.

     

    I ran handle.exe and it says process iD 4  system    so that does not really help does it?

    It sounds like the entire windows server file system has a lock on it.

     

    How do release the file without killing the entire system???

    signed, very frustrated/Annoyed

     
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    Jan 14, 2014 9:31 AM   in reply to MicroWriter

    Still cannot remove this file- Anyone know what the problem is.

    Maybe I should try that de-locker tool someone mentioned.

    Will that work on the server?

     
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    Feb 20, 2014 8:18 AM   in reply to MicroWriter

    Hi guys, I found a way to delete it, not the best though.

     

    1) Open the pdf file you are trying to delete

    2). Ctrl-Q to exit pdf reader

    3). delete

     

    It worked for me

     
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    Feb 24, 2014 5:05 PM   in reply to jmparsons3

    I had this same trouble. It's got to be something with Adobe PDF. It doesn't happen with my other PDF readers. They tell you make sure it's not running somewhere in the background. Well I downloaded the unlocker program, and when it checked it said it could not find any instance where the file was being used. It was still able to close it thankfully, but that's pretty messed up.

     
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    Mar 18, 2014 12:32 PM   in reply to MicroWriter

    Having the same issue. It only happens with files of type .pdf

     

    I was able to delete all problematic .pdf files by changing the file extension to something else, like .txt - Worked every time.

     

    Anyone have any idea what is unique about .pdf files in Windows that would tie up the file permissions for this file type and not others?

     
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    Apr 11, 2014 7:34 AM   in reply to jmparsons3

    I had this problem a while ago with Acrobat Reader X so uninstalled it and was using Foxit instead. I now have Acrobat Pro and the minute I installed the problem came back.

     

    I'm using Windows Explorer in Windows 7 x64. Everything is fine until I run Acrobat. Only server files are affected. When I delete a file it seems to disappear, but when navigating away and back to the folder it's still there, but now cannot be opened. The file can usually be moved to another location, until a delete attempt is made and the file becomes broken. It seems to be locked but Unlocker does nothing on the file (i.e. nothing is listed as using it). I then can't delete, move or rename it. Rebooting solves the issue in that all locked/broken files are gone.

     

    As expected, this isue is driving me absolutely nuts!

     

    Does anyone know what can be done to solve the issue?

     
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    Apr 11, 2014 8:17 AM   in reply to ChrisDanger

    ChrisDanger, you seem to have a different problem from everyone else, and one I've never heard of before. Perhaps one to take up with your server admin.

     
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