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Time stamp request does not work using Internet Explorer

May 4, 2012 8:04 AM

Tags: #internet #explorer #signature #acrobat_pro_9

Hi fellows


I get the following error information when signing a document only when I am using Adobe Acrobat 9 Pro in the Internet Browser:


Creation of this signature could not be completed. 

Error encountered while signing: 

Timestamp signature property generation error: 

Transport connection timed out.


This error only  occurs if a request to the time stamp server should be established. By using only the local computer time, the signature is placed and marked as valid in the browser. By using Adobe Acrobat Pro 9 without Internet Explorer, the connection with the time stamp server works without exceptions, the legal time is used to sign the document. I tested various browsers, but have still the same error information.



Does somebody have an idea what I can do to fix this problem?



Thanks in advance!



  • Currently Being Moderated
    May 29, 2012 12:17 PM   in reply to holylee86

    Hi Leonard,


    It should work (or to put it another way, it works for me). My guess is there is a proxy server issue. If I'm right it's likely that the browser is not configured to use the proxy server.



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