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Bradscopegems
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Installing Acrobat  9 Pro has caused a failure to download any pdf from any website.

Apr 26, 2012 3:19 PM

When I click on a pdf file, including any of the help files on the Adobe site, I get a view of the file for a fraction of a second and then it is replaced by a grey screen saying ' Acrobat Plugin Crashed' and offering me the option of sending a report. I have sent many reports, to no avail. For example, I looked up some train times, and got only the briefest tantalising glimpse of the pdf before it was replaced by the grey screen. The system was fine previously, when I had only Acrobat Reader.  How can I put this right?

732 Views   7 Replies   Latest reply: Bill@VT, May 6, 2012 5:19 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Apr 26, 2012 3:56 PM   in reply to Bradscopegems
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    Which operating system are you using?  Have you tried repairing the Acrobat installation?

     
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  • Bradscopegems
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    2. Bradscopegems,
    Apr 26, 2012 4:26 PM   in reply to Jeff A Wright
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    Thank you for your reply. I am using Windows Vista. repairing the Acrobat installation did not cure the problem. It may be relevant that the default program is already set to Adobe Acrobat 9 Pro for opening all pdf files, but the ikons of the files do not have the usual red and white appearance of Acrobat PDFs. If I reset the default, they momentarily take on the correct appearance and then revert. I have been careful to reboot the computer after the repair.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Apr 26, 2012 4:58 PM   in reply to Bradscopegems
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    Moving this discussion to the Acrobat Installation & Update Issues sub-forum of the Acrobat forums.  It sounds like you are facing an issue with your Internet plug-in.  Which web browser are you using?  Do you have any tool-bars or add ons installed?  Have you tried more than one web browser?

     
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  • Bradscopegems
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    4. Bradscopegems,
    May 4, 2012 4:22 PM   in reply to Jeff A Wright
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    I have tried using Internet Explorer instead of Firefox, and I have the same problem, which is still being flagged up as a problem with Acrobat Reader. My operating system is Windows 7  Home Premium version 6.1.

         Pdf files that are sitting on my desktop load successfully in Acrobat Reader, or with the Acrobat Pro that I loaded recently,  but their ikons do not appear with the Acrobat red and white symbol. The error message and rapid disappearance of the pdf file, sometimes after a brief showing, occurs whenever I try to download a pdf file from the web. The problem is very annoying and I never encountered it until I purchased and loaded Acrobat Pro. What can I do about this plugin problem? I have tried reinstalling Firefox and reinstalling Acrobat Pro from the disk, as you suggested.

     
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  • Bill@VT
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    5. Bill@VT,
    May 5, 2012 7:12 AM   in reply to Bradscopegems
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    Really don't know what the problem might be. However it might be fixed if you update Acrobat. If you just installed Acrobat recently, it may be version 9.0, rather than the current 9.5.1. You can do the updates from the Help menu in Acrobat.

     
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  • Bradscopegems
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    6. Bradscopegems,
    May 6, 2012 2:41 AM   in reply to Bill@VT
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    Many thanks:   Upgrading from 9.0 to 9.2 did not at first fix the problem, but repairing version 9.2 did.

    I am happy!

    Brad Amos

     
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  • Bill@VT
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    7. Bill@VT,
    May 6, 2012 5:19 AM   in reply to Bradscopegems
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    Great. A minor point as you post, upgrades are between major versions (8, 9, X, etc) and updates are between subversions (9.0, 9.2, 9.5.1, etc). Not a problem here, but might be an issue in future posts. Glad it resolved the problem. As I mentioned, I do not know why but sometimes can suggest the fix.

     
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