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wdoncarlosII
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CS4 64bitt crashes in Win7 each time when loading

May 2, 2012 4:27 PM

I am no longer able to load CS4 (Photoshop, Illustrator, InDesign) and get a message the the program is not working and that Windows will provide a solution. I have installed the 11.0.2 patch. I have updated the drivers for the video card that I have but it still does not work.

506 Views   5 Replies   Latest reply: Manish-Sharma, May 7, 2012 2:51 PM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    May 2, 2012 6:55 PM   in reply to wdoncarlosII
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    Have to checked in the new user account ?

     

    Has it ever worked for you before?

     

    Do you get the splash screen for this products , and also do you get any exact error message?

     
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  • wdoncarlosII
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    2. wdoncarlosII,
    May 2, 2012 8:14 PM   in reply to Manish-Sharma
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    Yes, it did originally work. I do not know what is meant by a splash screen.

    I do not know what is meant by checking the new user account.

     

    It loads and then a small window says "Adobe Photoshop CS4 has stopped working" with the added "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." My only option is to click on the button that says "Close program."

     

    After updating the graphic card driver(s) and reinstalling CS4, I have no idea what to try next and Adobe told me that they provide no customer support for this at all.

     

    Thank you for any input towards my next attempt at solving this issue.

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    May 4, 2012 5:10 PM   in reply to wdoncarlosII
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    New user account, means set up a new computer user account and then login in the new account and check ,

     

    http://www.howtogeek.com/howto/5261/beginner-geek-add-a-new-user-accou nt-in-windows-7/

     

    Also , check launching bridge as well

     
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  • wdoncarlosII
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    4. wdoncarlosII,
    May 7, 2012 2:45 PM   in reply to Manish-Sharma
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    Thanks for the suggestions. I think that you are suggesting that I set up a new user account in Win7 and try to run the software. I set up a new standard user account and get the same result: I am unable to run Photoshop or Illustrator or InDesign.

     

    I tried to research checking the launching bridge. From what I found, to check the launching bridge the software has to be running.

     

    Any additional suggestions are appreciated to try and get these programs to run on my computer again. Thank you.

     
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  • Manish-Sharma
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    5. Manish-Sharma,
    May 7, 2012 2:51 PM   in reply to wdoncarlosII
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    If it would have been working before then something has changed of your computer which might be causing the issue.

     

    It is the lengthy article but is most helpful :- kb2.adobe.com/cps/822/cpsid_82252.html

     
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