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JerryHPa
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ACR 6.7 Won't install

May 4, 2012 3:34 PM

Tags: #acr #6.7

I've tried to install ACR 6.7 on my Mac (running Snow Leopard). All the installer gives is "installation failed". I've searched the forums, and tried deleting the old plug-in looking in the package for the correct file to copy to no avail.

 

Also, I'm running PS CS5, and when I do an about on the ACR Plug-in the version shows as - V6.7.0.339. It looks like some part installed, but still can't open files from a D800. I also have lightroom 4, and going to try the 4.1 update (maybe that will take)

 

The Lightroom update was successful, but appears with out the ACR update, no luck with .NEF from the D800.

 

****New Update****

There's an "official" release of 6.7 (which looks like what I already had installed - stupid me) that customer support had me download, which was successful. HOWEVER, .NEF files for the D800, still appear to NOT be supported.

 

Any help would be appreciated!!

 

Thanks!!

 

Message was edited by: JerryHPa

1214 Views   12 Replies   Latest reply: ssprengel, May 4, 2012 6:51 PM
 
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  • Michelle Qi
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    1. Michelle Qi,
    May 4, 2012 3:52 PM   in reply to JerryHPa
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    Hi there,

     

    Sorry to hear that. Could you please let us know if you are trying to install on top of PSCS5.x or Elements10? Also, which version of ACR do you currently have?

     

    Thanks,

    Michelle

     
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  • JerryHPa
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    2. JerryHPa,
    May 4, 2012 3:58 PM   in reply to Michelle Qi
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    I'm trying to install on top of PS CS5 & have ACR V6.7.0.039 installed. The plug-in file was last updated on 5/2. The customer service rep has passed this on to the next level since there's still an issue with D800 .NEF files.

     
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  • Michelle Qi
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    3. Michelle Qi,
    May 4, 2012 4:20 PM   in reply to JerryHPa
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    I assume you mean 6.7 build 339. If that is the case, you have installed the latest 6.7 final release.

     
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  • JerryHPa
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    4. JerryHPa,
    May 4, 2012 4:46 PM   in reply to Michelle Qi
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    Yes, I do. However, even though it is supposed to support the Nikon D800, it does not. I can not open .NEF files created in Lightroom 4.1 or PS CS5 with the final release or the raw plug-in.

     
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  • Michelle Qi
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    5. Michelle Qi,
    May 4, 2012 5:19 PM   in reply to JerryHPa
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    Thanks for the quick update. Could you please provide a bit more details on how you ‘created’ the .NEF in LR4.1? Also, is D800 .NEF the only files you can’t open in ACR6.7 or other types of raw files have the same issue as well? Thanks.

     
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  • adriana ohlmeyer
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    6. adriana ohlmeyer,
    May 4, 2012 5:22 PM   in reply to Michelle Qi
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    Were these NEFs shot while in live/video mode?

     

    thanks

     

    adriana

     
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  • JerryHPa
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    7. JerryHPa,
    May 4, 2012 5:24 PM   in reply to Michelle Qi
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    The files were created with my D800, not in LR4.1. As of right now it appears, the .NEF files from my D800 are the only ones that won't open. I was able to successfully open .NEF files created with my D200.

     
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  • JerryHPa
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    8. JerryHPa,
    May 4, 2012 5:26 PM   in reply to adriana ohlmeyer
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    No, these were not shot in Live View. They were shot using the view finder.

     
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  • ssprengel
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    9. ssprengel,
    May 4, 2012 6:16 PM   in reply to JerryHPa
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    How are you transferring the files to the computer? 

     

     

     

    There is an issue with files transferred to the computer via Nikon Transfer.  It is an obsolete product and messes with the metadata so Adobe products cannot recognize the files as from the D800.  The Nikon-recommended solution is to use NX2 to transfer the files if you are wanting to do some novel renaming or whatever.  Bridge also has a powerful renaming function.

     
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  • JerryHPa
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    10. JerryHPa,
    May 4, 2012 6:22 PM   in reply to ssprengel
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    Thanks!!

    I am using Nikon Transfer. I'll try transferring via NX2 and see if that does the trick.

     
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  • JerryHPa
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    11. JerryHPa,
    May 4, 2012 6:41 PM   in reply to ssprengel
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    That did the trick!! It was due to using Nikon Transfer, once I used NX2 the .NEF files were able to be viewed and opened.

     

    Thanks!!!

     
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  • ssprengel
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    12. ssprengel,
    May 4, 2012 6:51 PM   in reply to JerryHPa
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    Eric Chan participated in the recent conversation over in the LR forum where Nikon Transfer was discovered to be the culprit via someone’s questioning of Nikon about the problem.  Michelle Qi has participated in this discussion here in the ACR forum. 

     

    Since both work for Adobe, hopefully Adobe Support will eventually have a question about Nikon Transfer in the Level 1 customer interview if there is an NEF recognition problem with a very new Nikon camera.

     
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