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jdawn808
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Issue with flash player

Apr 10, 2012 1:05 PM

I tried to update my flash player and install Google Chrome and although it says it installed, I am now having all kinds of issues.  I can no longer see what is in dialog boxes (like the one on the Adobe page that says which version you have on your computer) watch videos, or play games on Facebook.  I have followed the troubleshooting instructions and I still can't figure out what's wrong.  I even uninstalled and reinstalled it.  What do I do now?

1291 Views   12 Replies   Latest reply: joanfallison, May 15, 2012 5:17 PM
 
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  • Chris Campbell
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    May 4, 2010
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    1. Chris Campbell,
    Apr 10, 2012 6:05 PM   in reply to jdawn808
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    Google Chrome ships with its own version of Flash Player, so no additional install is needed.  Can you do an "about:plugins" in your Chrome address bar and verify that Flash Player is not disabled?

     
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  • joanfallison
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    2. joanfallison,
    May 4, 2012 3:09 PM   in reply to Chris Campbell
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    I have flash player on my Mac Pro but cannot get plug-ins.  Any ideas?

     
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  • Chris Campbell
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    3. Chris Campbell,
    May 4, 2012 4:26 PM   in reply to joanfallison
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    What browser are you using?  Do you have Flash Player installed?  Assuming you're using Safari, please go to Safari preferences, select the Security tab and make sure that "Enable plug-ins" is checked.

     
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  • joanfallison
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    4. joanfallison,
    May 4, 2012 4:53 PM   in reply to Chris Campbell
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    To the best of what I can tell (and my Mac is new), I have Flash in Google Chrome as well as in the lower toolbar.  Yes, plug-ins is enabled as you suggested.  I am certain I am missing some small part of this puzzle.  ANy other advice?  Joan

     
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  • Chris Campbell
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    5. Chris Campbell,
    May 4, 2012 5:05 PM   in reply to joanfallison
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    Hi Joan,

    So, you're using Google Chrome correct?  If you go to this page, what version of Flash is reported as being installed?

     

    http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    when you state "I have flash player on my Mac Pro but cannot get plug-ins.", can you elaborate on what that means?

     

    Thanks,

    Chris

     
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  • joanfallison
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    6. joanfallison,
    May 4, 2012 7:16 PM   in reply to Chris Campbell
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    Absolutely, no part of that performs.  What have I done wrong?

     
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  • joanfallison
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    7. joanfallison,
    May 4, 2012 7:19 PM   in reply to Chris Campbell
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    And, on second thought, have I even downloaded Google Chrome?  I am unsure of anything.  Joan

     
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  • Chris Campbell
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    8. Chris Campbell,
    May 11, 2012 3:41 PM   in reply to joanfallison
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    Ok, you can download Chrome from here: https://www.google.com/chrome

     

    If you'd like to install Flash Player for Safari or Firefox, you can get it here:  http://get.adobe.com/flashplayer

     
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  • joanfallison
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    9. joanfallison,
    May 11, 2012 7:38 PM   in reply to Chris Campbell
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    I am doing something wrong.  I have installed Flash Player about 26 times.  I have Chrome and Firefox as well.  So why can't I get the plug-ins?  My list of installed stuff does not include any of these programs.  Joan

     
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  • joanfallison
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    10. joanfallison,
    May 12, 2012 7:59 PM   in reply to joanfallison
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    I think my problem may be with the installation.  I download these things, but maybe I am not correctly install ing them?  I am at a true loss--first time in my computer life.  Joan

     
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  • Chris Campbell
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    11. Chris Campbell,
    May 15, 2012 4:57 PM   in reply to joanfallison
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    Hi Joan,

    Can you describe what you do after downloading the .dmg files?  You should be able to double click the .dmg, then a new icon will appear on your desktop.  Double click that and a window will appear with the Flash Player installer.  Double click that and the Flash Player installer should start and step you through the process.

     

    Chris

     
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  • joanfallison
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    12. joanfallison,
    May 15, 2012 5:17 PM   in reply to Chris Campbell
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    Tomorrow, I will work on this.  I am in Mexico so tomorrow is another day.   (Think 2 hours difference.)

     
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