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tjin258
tjin258
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Trouble with Uninstalling

May 1, 2012 6:52 AM

Tags: #uninstall_failure #cs6_beta

I think I have a problem similar to what a lot of other folk here have, where I can't install the beta version of photoshop because it tells me that "A conflicting or pre-release version of Adobe Photoshop cs6 exists on this computer." I had cs6 before, but then uninstalled it. I guess it wasn't uninstalled completely because when I try to install the beta I keep getting tha terror message.

Please help! Thanks.

2825 Views   6 Replies   Latest reply: ATough, May 5, 2012 4:17 PM
 
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  • tjin258
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    1. tjin258,
    May 1, 2012 6:52 AM   in reply to tjin258
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    Hello? Could someone please give me some suggestions?

     
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  • Pattie F
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    2. Pattie F,
    May 1, 2012 9:08 AM   in reply to tjin258
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    Please let us know what type of system you have (mac/pc, os...) and how you uninstalled. Also, did you get both copies from Adobe?  If you did not get the beta from here, then it is not official. 

     

    http://labs.adobe.com/technologies/photoshopcs6/

     

    Pattie

     
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  • Pete.Green
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    3. Pete.Green,
    May 1, 2012 11:20 AM   in reply to Pattie F
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    tjin258 --

    Are you on Mac or Windows?

     

    I'll send you an updated cleaner app privately.

     
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  • Hobbit2513
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    4. Hobbit2513,
    May 1, 2012 5:22 PM   in reply to Pete.Green
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    I have sort of the same problem. I'm on Windows and I can't uninstall the CS6 beta for the life of me. When i go to Programs and Features, I click on uninstall and nothing happens. Help?

     
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  • tjin258
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    5. tjin258,
    May 1, 2012 5:18 PM   in reply to Pete.Green
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    I'm on windows 7. I tried uninstalling from control panel, but it didn't work so I tried deleting the folders which was a stupid move.

    Thank you for your help.

     
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  • ATough
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    6. ATough,
    May 5, 2012 4:17 PM   in reply to Hobbit2513
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    I have the exact same issue as Hobbie2513. I haven't manually deleted anything, and it is in the list in Programs and Features (win7) but clicking uninstall does nothing. Any suggestions?

     
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