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Adobe Download Assistant Trouble

Apr 29, 2012 5:49 PM

Tags: #adobe #download #assistant

Im trying to download an Adobe product.  The problem is the program is installed through the Adobe Download Assistant.  Whenever I click on the .exe to download the assistant I hit "Run" and then nothing happens after that.  Any help would be appreciated.

 
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  • Currently Being Moderated
    Apr 29, 2012 10:33 PM   in reply to Dwyaa

    Im trying to download an Adobe product.

     

    And which one? Onto what computer using what browser? you need to be more specific. People cannotr help you without getting some proper information.

     

    Mylenium

     
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    Apr 30, 2012 11:43 AM   in reply to Dwyaa

    Do you receive an error message?  Are you able to open the Adobe Download Assistant?  Perhaps you should try a different browser and see if you have the same difficulty?

     
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    Apr 30, 2012 12:01 PM   in reply to Dwyaa

    It sounds like you are having difficulties with Adobe AIR.  You will need to get this resolved to even install Premire Pro.  I would recommend reviewing Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml.  Please feel free to respond to this thread if you have any questions about the steps listed within the document.

     
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    Apr 30, 2012 5:33 PM   in reply to Dwyaa

    Interesting will you can also try to initiate a direct download by following the steps listed in http://forums.adobe.com/thread/981369.  Perhaps you have security software or a software firewall which is interferring with the Adobe Download Assistant.

     
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    May 1, 2012 5:05 AM   in reply to Dwyaa

    Turn Off UAC, disable all security softwares and firewall and Perform selective startup::

     

    Turn off User Account Control : http://helpx.adobe.com/x-productkb/global/disable-user-account-control -uac.html

     

    Restart Windows in a modified mode | Windows 7, Vista - http://helpx.adobe.com/x-productkb/global/restart-windows-modified-mod e-windows.html

     

    Create local administrator account | Windows 7, Vista - http://helpx.adobe.com/x-productkb/global/create-local-administrator-a ccount-windows.html

     
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    May 5, 2012 4:59 PM   in reply to Dwyaa

    Excellent Dwyaa still curious as to why you had difficulties with the Adobe Download Assistant.  Very happy to hear though that you got the trial installed successfully.  I believe you should be able to use the same instructions if you wish to try Creative Suite 6 when it is released.

     
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