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Flash player newer than 11.1.102.63 will not work on Windows 7 x64

Guest
May 04, 2012 May 04, 2012

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If I install any version of flash higher than 11.1.102.63 it will not work on Windows 7 x64 under a LUA account. I have a very secure box using SRP policies. I've used the subinacl and reset_fp11.bat to no effect. Please advise.

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Adobe Employee ,
May 04, 2012 May 04, 2012

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I've got a few questions for you.  Is a LUA account the same as a standard user account?  If you create an admin account, does the player work properly?  Can you elaborate on how your SRP policies might affect a Flash Player install?  What browsers have you tried?  If you haven't already, can you see if Flash works properly with Chrome (it's built in, so no need to install.)  Finally, could you post a copy of your install log so we can see if anything is failing there?

Where do I find the Flash Player installation log on Windows?

Thanks,

Chris

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Guest
May 05, 2012 May 05, 2012

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Is a LUA account the same as a standard user account?

Yes

If you create an admin account, does the player work properly?

Yes, I install it from the admin account and it works fine there.

Can you elaborate on how your SRP policies might affect a Flash Player install?

Standard user accounts can not execute from directories they have permission to write to. No temp folders, desktop, etc.

What browsers have you tried?

IE 8 & 9. Both have the same reaction.

My testing:

  • Run uninstall_flash_player_64bit.exe
  • Manually delete all flash folder locations.
  • Browse to adobe.com/software/flash/about/ to prompt install for 11.2.202.235
  • Check "Never check for rupdates"
  • Test to see if Flash works under Administrator. It does.
  • Logoff and back on a standard user.
  • Browse to adobe.com/software/flash/about/ and watch IE hang forever. The CPU is not active.
  • Flash_blah never loads in memory. Tools Managne Add-ons does not show flash.
  • Control Panel / Flash Player 32 bit / Advanced shows "Plug-in Version: Not installed"

The contents of C:\Windows\System32\Macromed\Flash\FlashInstall.log

=O====== M/11.2.202.235 2012-05-05+13-12-27.896 ========
0000 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe" -refreshIEElevationPolicies
=X====== M/11.2.202.235 2012-05-05+13-12-27.927 ========

=O====== M/11.2.202.235 2012-05-05+13-12-27.896 ========
0000 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe" -refreshIEElevationPolicies
=X====== M/11.2.202.235 2012-05-05+13-12-27.943 ========

=O====== M/11.2.202.235 2012-05-05+13-12-23.653 ========
0000 00001113 C:\Windows\system32\Macromed\Flash\\* 3
0001 00000010 "C:\Users\ADMINI~1\AppData\Local\Temp\{38334A5F-64C9-4F22-9451-F1B4DDC4BC5F}\InstallFlashPlayer.exe" -iv 6
0002 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0005 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0006 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0007 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0008 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0010 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0011 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe
0012 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll
0013 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0014 00000011 1
0015 00000012
=X====== M/11.2.202.235 2012-05-05+13-12-49.596 ========

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Guest
May 05, 2012 May 05, 2012

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This shows up in the event viewer for Microsoft-Windows-UAC-FileVirtualization/Operational:

Operation on file "\Device\HarddiskVolume1\Users\jason\AppData\Roaming\Macromedia\Flash Player\macromedia.com" excluded from virtualization.

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Adobe Employee ,
May 11, 2012 May 11, 2012

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Thanks for the follow up information.  I'm forwarding this to our installer team for their review.

Chris

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Adobe Employee ,
May 11, 2012 May 11, 2012

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Could you try running through the steps in this FAQ to see if it solves the problem?

How do I fix Windows permission problems with Flash Player?

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Guest
May 12, 2012 May 12, 2012

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The fix is to add a hash entry for the dll file in the Software Restriction Policy editor ... see http://wilderssecurity.com/showthread.php?t=321105.

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Guest
May 12, 2012 May 12, 2012

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I would ask the Flash developers to consider honoring a proper LUA environment. It is very important that a directory a user can write too also not be an executable location. Thus the flash dll needs to write to %userprofile% directories and not copy executable code there. On our systems those locations will not be allowed to execute. Thank you.

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Adobe Employee ,
May 15, 2012 May 15, 2012

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Thank you for the heads up.  I've forwarded this thread to our installer team for their review.  I'd like to see this fixed, would you mind opening a bug on this at bugbase.adobe.com and post the bug URL back here and at wilderssecurity.com so that others affected can add their votes and comments?

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Guest
May 18, 2012 May 18, 2012

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Adobe Employee ,
May 18, 2012 May 18, 2012

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Thank you

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Guest
Jun 09, 2012 Jun 09, 2012

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My bug was closed because it was a duplicate. The original bug has closed as NotABug. The latest version of flash 11.3.3000.257 ... still has this bug. I know ... writing secure software is very hard.

https://bugbase.adobe.com/index.cfm?event=bug&id=3154246

https://bugbase.adobe.com/index.cfm?event=bug&id=3193896

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Guest
Sep 08, 2012 Sep 08, 2012

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Flash version 11.4.402.265 no longer needs the SRP workaround. Thank you for the fix.

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