Adobe Community: Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?

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1. Warunicorn,

Apr 21, 2012 3:10 PM in reply to GeekGirl306a

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Ignacio from Adobe mentioned in that thread that a hardware reset helped to clear the issue up. Maybe it's time for a wipe?

Using a Motorola Xoom (Wi-Fi model) here. Have both Photoshop Touch and Kuler installed with no problems.

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2. David__B,

Apr 28, 2012 11:57 AM in reply to GeekGirl306a

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Hi GeekGirl306a,

Sorry to hear about your difficulties. Can you post a screen shot of "About this tablet" info like Warunicorn did for his Xoom in the thread you referenced?

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3. GeekGirl306a,

Apr 28, 2012 10:31 PM in reply to David__B

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Hi David_B, I did a system restore before and after ICS update and still no luck :-(

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4. GeekGirl306a,

Apr 28, 2012 10:35 PM in reply to GeekGirl306a

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5. GeekGirl306a,

Apr 28, 2012 10:43 PM in reply to GeekGirl306a

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I get this not compatible message on all Adobe Touch Apps

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6. David__B,

Apr 30, 2012 4:10 PM in reply to GeekGirl306a

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Thanks for the screen shots.

Do you get the same result from the Play Store app versus the browser?

If so try the following:

Open Apps > Play Store > Settings (may have to use the three bars in the upper right-hand corner)

In the Settings go to Content filtering, in there make sure everything this checked

If issue persists after that go to Apps > Settings > Manage applications

Find Google Play Store, try clearing the cache there and then try again

Do you have a USB storage device connected?

-Dave

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7. GeekGirl306a,

Apr 30, 2012 4:47 PM in reply to David__B

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Hi Dave: None of the Adobe Touch Apps show when I search them thru the Playstore. I can only see them on the browser with the not compatible note on all of them. I did clear the cache and on Content filtering all was already checked. After that at last all Adobe Touch Apps show BUT unfortunately when I try to buy them I get yet another message - The app cannot be found!!! - see the screenshots. I don't have anything connected to it - space is not object since this is the 32 GB one and I have 28.17 GB available plus an SD card of 8GB empty... I have my google account set with a valid credit card and all, this tablet has all the requirements listed in Adobe and still nothing!!

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8. David__B,

May 1, 2012 10:00 AM in reply to GeekGirl306a

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Thanks for testing those things. I did a Google search related to the error and it looks like there are others that face this same problem. I had couple more questions

- Sometimes the error can be related to the country you're in. What country are you in and what country was the device purchased from?

- Not sure if this is a factor but is this an unrooted device, (the original OS for the tablet)?

- Have you purchased any other apps since you've been having this problem? (wondering if its unique to just Adobe app or other apps too)

-Dave

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9. GeekGirl306a,

May 1, 2012 10:36 AM in reply to David__B

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Hi Dave:

- I'm in Puerto Rico and the tablet was purchased on a Best Buy here in Puerto Rico

- It had the original OS when I bought it -had the same problem and it was updated to IceCreamSandwich when it came out

- Yes I have downloaded other apps - both free and purchased - only have this issue with all the Adobe Touch Apps - other apps from Adobe have being downloaded with no issues such as Photoshop Express, Flash, Air and Acrobat…

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10. Warunicorn,

May 1, 2012 10:45 AM in reply to GeekGirl306a

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What's that darker blue icon in the lower right? (The one with the solid diamond shape with a checkmark on it.) I recognize the other lighter blue icons but not that one. Just curious as I'm wondering if maybe an installed app is preventing things from working correctly.

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11. David__B,

May 2, 2012 9:50 AM in reply to GeekGirl306a

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I'm wondering if this is a Google Play issue related to the country you are in.

I was looking at these threads

http://code.google.com/p/android/issues/detail?id=16845

http://support.google.com/googleplay/bin/static.py?hl=en&page=known_is sues.cs&ki_topic=1319135

I'm wondering if this ongoing issue applies to your situation

Paid apps not available in territories

We've received reports that some users living in a territory don't have access to the same Android apps on Google Play as that territory's parent country, and we're investigating this issue.

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12. GeekGirl306a,

May 2, 2012 3:29 PM in reply to David__B

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Hello David: I tried again last night thru the PlayStore and finally I was able to find the apps and this time allowed me to buy, download and install the Adobe Touch Apps I was interested in. I read the thread and the person also is in Puerto Rico - Go figure! We are a United States territory as a commonwealth but sometimes we are also considered international, since we are not on the continental USA or a formal state of the USA. I've been trying to download this apps since I bought it on november of last year!!!

Thanks for all your help & patience!!!

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13. David__B,

May 2, 2012 4:18 PM in reply to GeekGirl306a

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Glad it finally worked

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14. GeekGirl306a,

May 6, 2012 2:21 PM in reply to David__B

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Dear Dave, was trying to download Adobe Photoshop Touch today and the issue is back!!!

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15. David__B,

May 6, 2012 4:26 PM in reply to GeekGirl306a

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I think it is a Google Play issue they are actively working on. I'd recommend just waiting a few days and then trying again.

There is an option to open report an issue with Google Play on this link too

http://support.google.com/googleplay/bin/static.py?hl=en&page=known_is sues.cs&ki_topic=1319135

you could confirm that that indeed is whats going on

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16. GeekGirl306a,

May 19, 2012 8:37 AM in reply to Warunicorn

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Warunicorn, the blue icon is from the Foursquare app. David, I finally got to buy the app after deselecting all the options in Content Filtering and leaving Everyone selected. Go figure!!

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17. David__B,

May 21, 2012 7:57 AM in reply to GeekGirl306a

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Yeah, I saw reports from other users about Content filtering being a possible cause. I think I mentioned that somewhere in this thread as something to check. Regardless, glad you finally got it.

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Why I can't install any of the Adobe Touch Apps on my Motorola Xoom?

Apr 21, 2012 10:14 AM

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