I ordered a creative suite software pack that said that I qualified for the deal that I get to upgrade for free to CS6 when it is released. Since it is now available I was just curious when the serial numbers would be sent out or if I need to contact someone to get it? Thank you
It depends how you have purchased CS6, If you have bought it directly from the Adobe then Adobe will directly contact via e-mial but you have bought from Reseller or any other source then you have to proactivly contact Adobe and get the details.
Yes , you will receive the email but it will have the process of how to get the serial number and free upgrade , it will not have your serial number.
Once you will follow the process , then you will have the serial number and installation media.
Pianoman369 I would recommend reviewing the How do I claim my complimentary upgrade section of Complimentary CS6 upgrades | FAQ | Purchases from Adobe - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-faq-direct-purch ases.html. It provides details regarding the process and the timing of the e-mails informing you of the upgrade availability.
Nightmare. Working with Adobe Support is a full time job.
So the CS6 upgrade arrives in the post today from Germany.
I search everywhere for the Serial Number which is conspicuous by its absence.
NOTHING. Not even a note as to 'NOTHING'
I try to install...it asks for the Serial Number. Yes, you guessed right...its not the CS5.5 Serial Number.
I guess with the price of their software they can afford all these support admin people...chatting and emailing their long-suffering customers.
Errr. For the last 20 years serial numbers have been printed on the media that the software is supplied in. Usually a sticky label on the CD/DVD cover. This system worked.
Adobe know better than to inflict this antediluvian, tried and tested method of distributing serial numbers - they prefer to do it by email. (Whilst saving costs - they think it cuts out piracy ?)
Only in this case they neither supply a serial number on the media ....nor do they think it worthwhile to email one to me, even tho' i'm in their system for the CS6 upgrade. Go figure..
Yes ...the 5.5 serial number is useless.
But perhaps what annoys me most is the utter contempt Abode have for their customers. They post nothing about this on the Internet & they cannot be bothered to respond either here or via my Open Case in support.
AudoWarp and Mydogmuppet have you tried the steps listed at http://forums.adobe.com/message/3987968#3987968 to locate your serial number on your order page? If so do you have a case number or order number I can review.
Just got off with a long chat session this morning with a guy who said he would move my case up to the next level and I would get an e-mail.
Don't know about a case number.
Where do I get a case number?
I have no serial numbers for CS6--that is the problem.
I have serial numbers's for CS2, CS5, CS5.5........
I just recieved 2 emails from Adobe giving me serial numbers and instructions.
I'm assuming this is from a case number I had pending.
Yes--I now own CS6!
Now lets hope I can get it onto the computer!
I've heard that going from the trial version is not a good idea, so I will start fresh.
Thank you for your concern and help!!!!
Hi AudoWarp. It was one of the support members. I believe his name was Raneth. I asked if I could get a serial any faster as I only purchased the suite to install CS6, he didn't answer my question.
It's quite frustrating really, I want to get onto CS6 ASAP. Yeah, I understand there are waits and everything, but it's not the greatest system.
AudoWarp very happy to hear that your order is now available. SCRcR do you have a case number or order number I can reference to look at your order while you are waiting to hear back from our support team?
I would recommend contacting our support team again then. The e-mails have been sent. We do have a process in place to set you up manually with an order but you need to work with a support technician directly to get this initiated. AudoWarp for example had contacted the support team and they had set him up up with an order for Creative Suite 6. In his case though he had received the e-mail but the instructions had not worked properly.
Yep, told to wait until the end of the month. Support person can't initiate the coupon process, apparently. So annoying. I originally wanted to purchase CS6, Adobe say "Buy this and CS6 is free" so I figure why wait. Well, turns out I have to wait nearly a month after release it seems. Yeah, I can use the trial. But I didn't buy the software to use the trial.
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