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Premiere/Speedgrade CS6 install crashing (Mac OS)

May 6, 2012 11:31 PM

Tags: #premiere_pro_cs6 #cs6_install

Hi,

 

I downloaded the trials for Premiere Pro CS6 and Speedgrade CS6 and installed them hoping to activate them with my Creative Cloud license when that comes to life. The first time, the installation went successfully but the applications wouldn't launch. I thought maybe the problem was with my CS5 install so I uninstalled it and ran the cleaner utility. After a few cycles of running the cleaner utility and uninstalling CS5 and CS6 I am now unable to even get the install going properly, I start the install and after 2% get this error:

 

Installation Failed

 

Your installation encountered errors.

 

The error summary file may help you identify the issue.

 

The error summary file looks like this:

 

Exit Code: 7 -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s), 0 warning(s)  ERROR: ASU has quit unexpectedly. ------------------------------------------------------------------------------------- 

System Requirements

 

 

I would like to get this working soon but fortunately I can survive in FCP until then.

 

Adrian

 
Replies
  • Currently Being Moderated
    May 7, 2012 12:05 AM   in reply to adrianjackson88

    Can you check installing from the new user account?

     
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  • Currently Being Moderated
    May 7, 2012 1:28 AM   in reply to adrianjackson88

    What Mac? Speedgrade is highly GPU dependent and your Mac may not meet its requiremnts (though it should tell you that more clearly)....

     

    Mylenium

     
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  • Currently Being Moderated
    May 7, 2012 4:34 AM   in reply to adrianjackson88

    Check after following these step:-

     

    1) ShutDown you Mac

    2) Boot the Mac while holding down the shift key untill the Login Window appears

    3) Login and open the CS6 Disk Image

    4) Copy the contents of the disk image (Blue PS Icon) to the desktop

    5) Launch the installer from the desktop NOT the Disk Image

    6) In my case it installed just fine....

    7) Reboot the Mac so that the without the Shift key to re-enable the system extensions

     
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