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I am trying to download the new CS6 Design Suite - not able to get past the previous version.

May 7, 2012 6:18 AM

I am trying to downloat the new CS6 Design Suite and am not able to get past the previous version menu. Getting the message "This serial number is not for a qualifying product. Please try another." How do I get past this?

461 Views 3 Replies Latest reply: Winkle\'s Mom, May 7, 2012 7:57 AM

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1. Vikrant Rai,

May 7, 2012 6:42 AM in reply to Winkle\'s Mom

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When you say "Download" do you actually mean install?
Which version are you upgrading from?

Could you try the solutions in the following article: http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifyin g-product.html.
Let us know if it helps.

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2. Mylenium,

May 7, 2012 6:56 AM in reply to Winkle\'s Mom

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You are trying to install, not download. As Vikrant said, we need much more info - system specs, operating system, ewhat previous product etc.

Mylenium

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3. Winkle\'s Mom,

May 7, 2012 7:57 AM in reply to Mylenium

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Try to install CS6 Design Standard. It won’t expect past version serial number. Working on PC Windows & - going from CS5 Design Standard.

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Downloading, Installing, Setting Up

I am trying to download the new CS6 Design Suite - not able to get past the previous version.

May 7, 2012 6:18 AM

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