Installing Production Premium CS6 - Prelude failed - exit code 6

[cjacs987654]

Hi

Is this the official method for reporting installation problems of new applications?

I have just installed Production Premium CS6 - I received an error message at the end (see below) that Prelude failed to install - All other apps installed ok

Can anyone help or direct me to where I should be asking this question

Would also be interested to know what all the warnings mean. I currently have CS5 and CS5.5 trail installed.

Many thanks

Chris Anderson

Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF012, DW063 ... WARNING: DS013 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 8 warning(s)

WARNING: DS013: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} Adobe Audition 4.0.0.0 is already installed and the session payload {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

----------- Payload: {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} Adobe Prelude CS6 1.0.0.0 -----------

ERROR: DF012: Unable to locate file at "K:\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1097_9268d9a8cb704e8d07ade70cfd1a58c7"(Seq 1044)

ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1044)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed

ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure

-------------------------------------------------------------------------------------

System Requirements

[Jeff A Wright]

Which operating system are you using?  Can you please try running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to see if it can identify the source of your difficulties.

[cjacs987654]

Hi Jeff

Thanks for your reply- Windows 7 64 bit Ultimate - no problem with CS5 or CS5.5

I will try the advisor later and let you know

Chris Anderson

[cjacs987654]

Jeff

IN the meantime, what official support options do I get as a customer of a new product ? - is this forum all there is or is there a way to contact adobe support direct?

Thanks

Chris

[Jeff A Wright]

No you can also contact our support team.  You will find a link under help for contact us which will give you the options available for your region.

[cjacs987654]

Hi Jeff,

I contacted adobe support chat. I had installed on drive K to keep programs from the main o/s drive. TThe tech support chap said I should install always on drive C to avoid the errors.

I dont understand why this hould be, but i did it and all ok now - no errors.

I wonder why the install program gives you the option of installing on any disk when you can only use the o/s disk

Thanks

Chris Anderson

[Jeff A Wright · Accepted solution]

Yes it is usually advisable to keep your applications and OS on the same partition.  You can certainly try installing to a different drive but if you do have difficulties it is advised to install on the main drive.  This is especially important with the complication of the file structure for our software's installation.