Skip navigation
red pixel
red pixel Calculating status...
Currently Being Moderated

Counterfit software

May 7, 2012 1:16 PM

I downloaded CS6 using Adobe's notification this morning...After the installation, I get a message the product is not a Genuine Adobe software and appears to be counterfit...What do I need to do to correct this problem and activate this software?

391 Views   3 Replies   Latest reply: Jeff A Wright, May 8, 2012 7:48 AM
 
Replies
  • Jeff A Wright
    Currently Being Moderated
    1. Jeff A Wright,
    May 7, 2012 1:36 PM   in reply to red pixel
    Report

    Which Adobe software are you trying to install?  Did you have a beta installed previously or were you involved in the pre-release program?  Have you tried downloading the install files again?  Finally which operating system are you using?

     
    |
    Mark as:
  • Mylenium
    Currently Being Moderated
    2. Mylenium,
    May 7, 2012 7:26 PM   in reply to red pixel
    Report

    As Jeff said, we need much more info. Such messages could point to prerelease versions like the PS CS6 public Beta having left remnats on your system and the key files throwing off the activation system...

     

    Mylenium

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    3. Jeff A Wright,
    May 8, 2012 7:48 AM   in reply to Mylenium
    Report

    Red Pixel do you have a volume license and are trying to download Photoshop CS6?

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points