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Download Problem CS6

May 7, 2012 1:28 PM

I got my email from Adobe and went to download my CS Web Premium. It does not show up on my orders. Nothing show up on my recent orders or past purchases. The products show in my product info but you can't download from there. What should I do? I have logged in and out multiply times and even restarted my computer. No luck. Any suggestions.

419 Views 3 Replies Latest reply: Jeff A Wright, May 7, 2012 3:25 PM

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1. Jeff A Wright,

May 7, 2012 1:53 PM in reply to budmc

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Do you have a volume license or a retail order?

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2. budmc,

May 7, 2012 3:05 PM in reply to Jeff A Wright

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A retail Version.

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3. Jeff A Wright,

May 7, 2012 3:25 PM in reply to budmc

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Ok can you confirm that you completed the steps listed in http://forums.adobe.com/message/3980334#3980334? If so could you post your order number so I can look at your order specifically.

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Download Problem CS6

May 7, 2012 1:28 PM

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