Adobe Community: Can't install Premiere Elements 10

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1. Jeff A Wright,

May 7, 2012 1:54 PM in reply to JamesStobJr

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Do you receive the error 6 after installing Premiere Elements or during the install process?

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2. JamesStobJr,

May 7, 2012 2:04 PM in reply to Jeff A Wright

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The installation seems fine.

I get the Error:6 when I try to run it for the 1st time.

Thanks for the quick response.

Steve

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3. Jeff A Wright,

May 7, 2012 2:06 PM in reply to JamesStobJr

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Moving this discussion to the Premiere Elements forum.

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4. JamesStobJr,

May 7, 2012 2:20 PM in reply to Jeff A Wright

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Where is it now?

I'm confused.

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5. Steve Grisetti,

May 7, 2012 3:04 PM in reply to JamesStobJr

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I'm not really happy with Adobe just tossing people out to our forum without giving us any background or telling us what they've already tried. But oh well.

James, have you tried using this tool yet.

http://www.adobe.com/support/contact/cscleanertool.html

Also, it sounds like you've rebuilt your computer. Are you using the same hard drive? Was the hard drive wiped before you re-installed everything?

Have you manually gone to Windows Update and ensured you have even the non-critical updates (which are also very important, but don't load automatically)?

You may have to go to Windows Update, reboot and go back again several times to get them all.

Have you ensured you're installing the 64-bit version of Premiere Elements?

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6. Bill Hunt,

May 7, 2012 3:22 PM in reply to JamesStobJr

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James,

This is a general Adobe program installation CHECKLIST. I would review it, to make sure that you have done everything to get your program properly installed.

If the actual installation IS good, then look over this ARTICLE on setting up the computer to run PrE smoothly. It also starts with a checklist, then goes into tuning up the system and OS, and finally has links to help one troubleshoot issues.

Good luck, and sorry that you got bounced all about. Hope that we can help you here.

Hunt

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7. JamesStobJr,

May 7, 2012 3:27 PM in reply to Steve Grisetti

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Steve,

This is a totally clean install. Its Win 7 64 Bit Pro - fully updated - I do this for a living.

I had tried the cleaner - no luck.

It wouldn't let me install the 32 bit and required me to install the 64 bit from disk 2 - so I guess I'm sure.

I can't even find out what Error:6 is - I'm guessing it's some sort of activatioin/licensing crapola, but I would have thought the Adobe guy would have, at least, told me that - if he knew.

I haven't bought Adobe software for a LONG time - it will be even LONGER next time.

Thanks for your help.

PS Actually I think I was in the right forum - jst this World Class tech support running and hiding - kind of pitiful if you ask me.

PPS I've even downloaded the trial and get the same error - FWIW.

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8. Jeff A Wright,

May 7, 2012 3:29 PM in reply to Bill Hunt

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Steve my apologies but this posting originally showed up in the Download, Installation, and Setup forum. After determing that JamesStopJr was not facing an issue with his installation I moved him to this forum for product specific troubleshooting. We have a lot of users who initially post to the install forum. I then move the thread to the appropriate forum after that.

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9. oreo52,

May 7, 2012 3:40 PM in reply to Jeff A Wright

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Pease remove my email from all further correspondences . Thanks

Sent from my Verizon Wireless Phone

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10. Jeff A Wright,

May 7, 2012 3:54 PM in reply to oreo52

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Oreo52 please see How do I stop receiving email notifications from the Adobe Forums? - http://forums.adobe.com/message/2936746#2936746 for instructions on how to adjust the e-mails you receive from the forum.

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11. Bill Hunt,

May 7, 2012 3:57 PM in reply to oreo52

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Oreo,

That is something that YOU must do. See this ARTICLE for the steps to eliminate e-mail notifications. Note: there are several ways that one can be notified, and a couple of places to change those settings. Do not forget all locations.

Also note that the forums' software, Jive, has just been updated, so some of those screens will look different now, but the general syntax of the settings should be the same.

Good luck,

Hunt

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12. Bill Hunt,

May 7, 2012 4:02 PM in reply to Jeff A Wright

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Jeff,

Thank you for that link. I have just added it to my E-Mail Notification article, especially as the Jive software has recently been updated.

Appreciated,

Hunt

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13. JamesStobJr,

May 7, 2012 4:22 PM in reply to Bill Hunt

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Just an update on my issue - I've read the information and tried installing to the C-Drive - made no difference - same error. I had installed to my S-Drive, trying to preserve the precious space on my SSD.

I've rolled back as far as possible and used the cleanup tools.

I'm at a lss - the thought of calling tech support gives me hives - can anybody help?

Thanks!

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14. Steve Grisetti,

May 7, 2012 4:54 PM in reply to Bill Hunt

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Bill is right. You need to actually try the things we suggest, James, and report your results in order for us to help you.

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Premiere Elements

Can't install Premiere Elements 10

May 7, 2012 1:31 PM

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