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Download Problem CS6

New Here ,
May 07, 2012 May 07, 2012

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I got my email from Adobe and went to download my CS Web Premium.  It does not show up on my orders.  Nothing show up on my recent orders or past purchases.  The products show in my product info but you can't download from there.  What should I do?  I have logged in and out multiply times and even restarted my computer.  No luck.  Any suggestions.

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Adobe Employee ,
May 07, 2012 May 07, 2012

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Do you have a volume license or a retail order?

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New Here ,
May 07, 2012 May 07, 2012

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A retail Version.

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Adobe Employee ,
May 07, 2012 May 07, 2012

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Ok can you confirm that you completed the steps listed in http://forums.adobe.com/message/3980334#3980334?  If so could you post your order number so I can look at your order specifically.

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