I purchased the Photoshop elements/premiere elements, both from Amazon, I believe, and installed them on my computer. That computer died and I am currently setting up a new computer. Photoshop elements 10 installs and runs fine.
Premiere Elements 10, also seems to install fine but when I try to run it I get an error:6 and it tells me to contact support.
I have uninstalled, reinstalled and cleaned until I practically wore out the disk.
Searches on Google and the form here have proved fruitless. Can anyone please help?
Thanks so much
PS I'm running Win 7 64 bit on and Intel based computer.
I'm not really happy with Adobe just tossing people out to our forum without giving us any background or telling us what they've already tried. But oh well.
James, have you tried using this tool yet.
Also, it sounds like you've rebuilt your computer. Are you using the same hard drive? Was the hard drive wiped before you re-installed everything?
Have you manually gone to Windows Update and ensured you have even the non-critical updates (which are also very important, but don't load automatically)?
You may have to go to Windows Update, reboot and go back again several times to get them all.
Have you ensured you're installing the 64-bit version of Premiere Elements?
This is a general Adobe program installation CHECKLIST. I would review it, to make sure that you have done everything to get your program properly installed.
If the actual installation IS good, then look over this ARTICLE on setting up the computer to run PrE smoothly. It also starts with a checklist, then goes into tuning up the system and OS, and finally has links to help one troubleshoot issues.
Good luck, and sorry that you got bounced all about. Hope that we can help you here.
This is a totally clean install. Its Win 7 64 Bit Pro - fully updated - I do this for a living.
I had tried the cleaner - no luck.
It wouldn't let me install the 32 bit and required me to install the 64 bit from disk 2 - so I guess I'm sure.
I can't even find out what Error:6 is - I'm guessing it's some sort of activatioin/licensing crapola, but I would have thought the Adobe guy would have, at least, told me that - if he knew.
I haven't bought Adobe software for a LONG time - it will be even LONGER next time.
Thanks for your help.
PS Actually I think I was in the right forum - jst this World Class tech support running and hiding - kind of pitiful if you ask me.
PPS I've even downloaded the trial and get the same error - FWIW.
Steve my apologies but this posting originally showed up in the Download, Installation, and Setup forum. After determing that JamesStopJr was not facing an issue with his installation I moved him to this forum for product specific troubleshooting. We have a lot of users who initially post to the install forum. I then move the thread to the appropriate forum after that.
Oreo52 please see How do I stop receiving email notifications from the Adobe Forums? - http://forums.adobe.com/message/2936746#2936746 for instructions on how to adjust the e-mails you receive from the forum.
That is something that YOU must do. See this ARTICLE for the steps to eliminate e-mail notifications. Note: there are several ways that one can be notified, and a couple of places to change those settings. Do not forget all locations.
Also note that the forums' software, Jive, has just been updated, so some of those screens will look different now, but the general syntax of the settings should be the same.
Just an update on my issue - I've read the information and tried installing to the C-Drive - made no difference - same error. I had installed to my S-Drive, trying to preserve the precious space on my SSD.
I've rolled back as far as possible and used the cleanup tools.
I'm at a lss - the thought of calling tech support gives me hives - can anybody help?