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just_koz
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My serial number wont activate the software when i reinstall

May 7, 2012 5:57 PM

Tags: #serial #number #canoscan #9000f

Hi

  I recently uninstalled the PSE8 that came with my Canoscan 9000f due to errors.  when i went to reinstall it my serial number is coming up invalid?  Whan can i do?  The software came with my scanner and installed without issue the first time around.  Please advise.

757 Views   3 Replies   Latest reply: Manish-Sharma, May 8, 2012 7:13 PM
 
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  • Manish-Sharma
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    1. Manish-Sharma,
    May 7, 2012 6:24 PM   in reply to just_koz
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    1. Uninstall PSE 8

    2. Delete the Adobe PCD folder and caps.db file:

       

    • Windows:  \Program Files\Common Files\Adobe\Adobe PCD
                      \Program Files\Common Files\Adobe\caps\caps.db
    • Mac OS: /Library/Application Support/Adobe/Adobe PCD
                   /Library/Application Support/Adobe/caps/caps.db 

    re-install and then check

     
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  • just_koz
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    2. just_koz,
    May 8, 2012 7:02 PM   in reply to Manish-Sharma
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    so it seems i cannot find the sleeve for my installation CD containing the serial number, is there anything i can do (i was previously using my device's serial number).   please advise.

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    May 8, 2012 7:13 PM   in reply to just_koz
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    you have to contact Adobe , no one here will be able to help in locating your serial number.

     
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