Photoshop elements 9 purchased a year or two ago.
System redone last couple days(Mac OS10.6.8). When opening Elements 9 I get the following: "Configuration error. Please uninstall adn reinstall the product. I do not seem to have the original download for this product. All done on-line, first trial, then purchase. I need to download product again apparently. Help! Need this.
I went into my account, found my order, and serial number. Clicked download - goes to screen that gives only option to first load Akamai download manager. I did that. Akamai netsession doesn't load. Says go to browser
a loop hereback to my account, download button, Akamai I desperately need to get my Elements 9 backneed it now. What next?
Cascade Foothills Gal
Finally was able to download the Akamai Netsession installer. Which now seems to be proceeding to download the Elements 9 I need. Very slow, a two hour install one minute forward, two minutes back, but if it works, no complaints.
Europe, Middle East and Africa