Skip navigation

Adobe Reader

melanie_b Calculating status...

Currently Being Moderated

Adobe reader not able to open links to files on FTP sites (10.1.3)

May 7, 2012 5:33 PM

Tags: #hyperlinks

Hi,

After the recent Reader upgrade to 10.1.3, we are no longer to use the existing documentation that has hyperlinks to our company FTP site.

The document is published using Adobe Acrobat 9.5.1, and the staff open the document using Reader 10.1.3.

In reader when they click on the hyperlinks to the FTP files, the following error is shown:

'Could not open the file: 'ftp://******(doc name)****.zip'

In Adobe Acrobat Pro Extended - when you click on the hyperlinks you get this error;

'This file is set to be launched by this PDF file. This is currently disallowed by your system administrator'

Can someone please let me know how to fix this?

Thanks!

2877 Views 3 Replies Latest reply: Nikhil.Gupta, May 10, 2012 1:27 AM

Replies

Currently Being Moderated

1. Pat Willener,

May 7, 2012 9:15 PM in reply to melanie_b

Report

See if this topic answers your question http://forums.adobe.com/thread/690384

|
Mark as:
Currently Being Moderated

2. melanie_b,

May 7, 2012 10:11 PM in reply to Pat Willener

Report

Hi Pat,
Thanks for the reply.

I'm confused at why this worked in March 2012, but not now (May 2012).
Previously having a hyperlink in a document to download a ZIP file from a FTP site worked.

I did take a look at forum you listed, but I couldn't work out how the document could help me to fix this situation.
http://learn.adobe.com/wiki/download/attachments/64389123/AcrobatAppli cationSecurity.pdf?version=1&modificationDate=1334708197000

Have you been able to get a hyperlink to work to download a file from a FTP site?

Thanks!

|
Mark as:
Currently Being Moderated

3. Nikhil.Gupta,

May 10, 2012 1:27 AM in reply to melanie_b

Report

Hi melanie_b,

I created a PDF with both a link and hyperlink ( to ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.2/en_US/AdbeRdr1012 _en_US.exe ) and was able to access it without any issues from within the PDF.
Can you try creating a hyperlink to the URL I have used and see whether you are able to access it?

Also please verify the preferences from Trust Manager-> Internet Access from PDF files outside web browser, and security(Enhanced). These can be opened by pressing Ctrl+K from within Adobe Reader.

|
Mark as:

Forum guidelines

Answers + Points = Status

10 points awarded for Correct Answers
5 points awarded for Helpful Answers
10,000+ points
1,001-10,000 points
501-1,000 points
5-500 points