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MaryBlight
MaryBlight
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Are workflows still having problems?

May 7, 2012 10:12 PM

Hi there,

 

I have a website set up with web forms with customer inquiry workflow attached to it.

 

A form has been submitted, with no workflow triggered. I checked the webform and the customer inquiry workflow was definitely set.

 

I found the record of the submission in the Live fedd for the site. When I click on it there is no info there from the form.

 

When I click on the customer case/workflows/trigger workflow option I get the message Workflow process has been initiated and complete. This may be due to a workflow with no steps.

 

Is there something wrong with Workflows at the moment? I noticed that the May3rd update was fixing a problem with workflows.

 

I would log a job for this, but my customer needs an answer earlier than 3 days time!

 

Thanks,

 

Mary

504 Views   7 Replies   Latest reply: MaryBlight, May 7, 2012 11:18 PM
 
Replies
  • Liam Dilley
    4,053 posts
    Feb 28, 2012
    Currently Being Moderated
    1. Liam Dilley,
    May 7, 2012 10:13 PM   in reply to MaryBlight
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    Hi Mary,

    Which Role responsible was assigned and are you/intended receipitent part of that role to get the email workflow?

     
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  • MaryBlight
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    2. MaryBlight,
    May 7, 2012 10:19 PM   in reply to Liam Dilley
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    Hey Liam!

     

    It is the administrator role and there is an admin email setup, but not

    hosted, in the back end.

     

    Regards,

     

    Mary Blight

    Rangs Graphics&  Design

    9336 3738

    0448 799 558

    www.rangsgraphics.com

     
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  • MaryBlight
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    3. MaryBlight,
    May 7, 2012 10:42 PM   in reply to Liam Dilley
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    I have taken some screenshots now. There are two forms, both very similar. One generates a workflow with the form fields in it (last submission date on this form 3rd of May) and the other does not contain the form fields (submission date 4th of May)

     

    Both forms are set up with customer workflows and there is only one admin email on the site.

     

    Weird

     

    I tried uploading pics, but could not for some reason (pic size 100kb each)

     
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  • mario_gudelj
    1,579 posts
    Oct 13, 2010
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    4. mario_gudelj,
    May 7, 2012 10:45 PM   in reply to MaryBlight
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    Hi Mary, please post the URL of the page that form is on and I'll have a look at it.

     

    -m

     
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  • MaryBlight
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    5. MaryBlight,
    May 7, 2012 11:05 PM   in reply to mario_gudelj
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    Hi Mario,

     

    Thanks for this! It is on http://www.crcsi-matchmaker.com/

     

    There are two web forms, one Employer Rego and Login seems to generate

    workflow emails and have the fields in it when you look at the case in

    the back end.

     

    The other, problem one, Student Rego and Login, did not generate a

    workflow when submitted on 4th May. I have reinserted the form on the

    page and tested again. Still waiting for a workflow email, and when I go

    to Live feed, there are no form fields to view in the case.

     

    I have attached screenshots of the cases showing Employer with the

    fields and Student form with no form fields showing. Weird.

     

     

    Thanks!

     

    Regards,

     

    Mary Blight

    Rangs Graphics&  Design

    9336 3738

    0448 799 558

    www.rangsgraphics.com

     
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  • mario_gudelj
    1,579 posts
    Oct 13, 2010
    Currently Being Moderated
    6. mario_gudelj,
    May 7, 2012 11:15 PM   in reply to MaryBlight
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    Since you didn't supply the URL of the page that fomr is on I created a new page, placed the form onto it and I got the workflow:

     

    workflow.jpg

     

    I did notice that you've had the same role in Escalate To in the workflow step, which I have removed as you're not using that part of the workflows. This might have been causing the issue. Let us know if you've received this same workflow.

     

    Cheers,

     

    Mario

     
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  • MaryBlight
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    7. MaryBlight,
    May 7, 2012 11:18 PM   in reply to mario_gudelj
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    Hi Mario,

     

    Yes the workflow was triggered by your submission and seems to be

    working ok. Thanks for that!

     

    Regards,

     

    Mary Blight

    Rangs Graphics&  Design

    9336 3738

    0448 799 558

    www.rangsgraphics.com

     
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