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zyxi
zyxi
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Can't update AIR

May 7, 2012 8:34 AM

Could this be because I tried to do away with Windows 7 libraries? I took the download library out of the Recycle bin, but AIR still won't update.

524 Views   2 Replies   Latest reply: zyxi, May 7, 2012 11:03 PM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    May 7, 2012 8:50 AM   in reply to zyxi
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    Which libraries were you trying to remove?  You can try the steps listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml to try to resolve your issue.  Please feel free to respond to this thread if you have any questions about the steps listed within the document.

     
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  • zyxi
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    2. zyxi,
    May 7, 2012 11:03 PM   in reply to Jeff A Wright
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    I found the install log. Is this easy to fix or impossible to get around, or would it be best to reformat my drive and start over?

     

    [2012-05-07:16:07:18] Bootstrapper begin with version 2.5.0.16600 on Win x86

    [2012-05-07:16:07:18] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:07:18] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer

    [2012-05-07:16:07:21] Bootstrapper begin with version 2.5.0.16600 on Win x86

    [2012-05-07:16:07:21] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:07:21] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer

    [2012-05-07:16:12:07] Download success

    [2012-05-07:16:12:07] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7

    [2012-05-07:16:12:08] Download success

    [2012-05-07:16:12:08] Detached signature verified

    [2012-05-07:16:12:08] Begin cert chain validation

    [2012-05-07:16:12:08] Begin crl download from http://crl.adobe.com/prodSvce.crl

    [2012-05-07:16:12:10] Download success

    [2012-05-07:16:12:10] Begin crl download from http://crl.adobe.com/cds.crl

    [2012-05-07:16:12:11] Download success

    [2012-05-07:16:12:11] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary, deltaRevocationList;binary

    [2012-05-07:16:12:11] Download failure: could not retrieve crl crypt object

    [2012-05-07:16:12:11] Cert chain validation succeeded

    [2012-05-07:16:12:11] Launching subprocess with commandline "C:\Users\water\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"

    [2012-05-07:16:12:17] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:16:12:17] Commandline is: -x1 "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"

    [2012-05-07:16:12:17] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:12:17] Invoking Application Installer for combined install

    [2012-05-07:16:12:17] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR1719.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"

    [2012-05-07:16:12:19] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:16:12:19] Commandline is: -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"

    [2012-05-07:16:12:19] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:12:19] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant

    [2012-05-07:16:12:20] Bootstrapper begin with version 2.5.0.16600 on Win x86

    [2012-05-07:16:12:20] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:12:20] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer

    [2012-05-07:16:12:20] Bootstrapper begin with version 2.5.0.16600 on Win x86

    [2012-05-07:16:12:20] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:12:20] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer

    [2012-05-07:16:12:22] Application signature verified

    [2012-05-07:16:12:22] Unpackaging/validation complete

    [2012-05-07:16:12:22] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''

    [2012-05-07:16:12:32] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR1719.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"

    [2012-05-07:16:12:32] Relaunching with elevation

    [2012-05-07:16:12:35] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:16:12:35] Commandline is: -stdio \\.\pipe\AIR_2920_0 -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"

    [2012-05-07:16:12:35] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:12:36] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant

    [2012-05-07:16:12:36] Application signature verified

    [2012-05-07:16:12:36] Unpackaging/validation complete

    [2012-05-07:16:12:36] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''

    [2012-05-07:16:12:36] Starting silent combined runtime update and app install.

    Updating runtime from version 1.5.0.7220 to version 3.2.0.2070.

    Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 to C:\Program Files (x86)  using the source file at C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant

    [2012-05-07:16:12:36] Installing msi at C:\Users\water\AppData\Local\Temp\AIR1719.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}

    [2012-05-07:16:12:48] Installing msi at C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}

    [2012-05-07:16:12:48] Application Installer end with exit code 0

    [2012-05-07:16:12:48] Elevated install completed

    [2012-05-07:16:12:49] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe

    [2012-05-07:16:12:50] Application Installer end with exit code 0

    [2012-05-07:16:12:50] Subprocess app installer succeeded

    [2012-05-07:16:12:50] Runtime Installer end with exit code 0

    [2012-05-07:16:12:51] Subprocess Runtime Installer succeeded

    [2012-05-07:16:12:51] Bootstrapper end with exit code 0

    [2012-05-07:16:13:20] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck

    [2012-05-07:16:13:22] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:16:13:22] Commandline is: -updatecheck

    [2012-05-07:16:13:22] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:13:22] Performing pingback request

    [2012-05-07:16:13:30] Pingback request completed with HTTP status 200

    [2012-05-07:16:13:30] Starting runtime background update check

    [2012-05-07:16:13:30] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0. 2070/update

    [2012-05-07:16:13:30] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0. 2070/update to C:\Users\water\AppData\Roaming\Adobe\AIR\Updater\Background

    [2012-05-07:16:13:37] Runtime update not available

    [2012-05-07:16:13:37] Unpackaging cancelled

    [2012-05-07:16:13:37] Runtime Installer end with exit code 0

    [2012-05-07:16:14:39] Download success

    [2012-05-07:16:14:39] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7

    [2012-05-07:16:14:40] Download success

    [2012-05-07:16:14:40] Detached signature verified

    [2012-05-07:16:14:40] Begin cert chain validation

    [2012-05-07:16:14:40] Begin crl download from http://crl.adobe.com/prodSvce.crl

    [2012-05-07:16:14:43] Download success

    [2012-05-07:16:14:43] Begin crl download from http://crl.adobe.com/cds.crl

    [2012-05-07:16:14:44] Download success

    [2012-05-07:16:14:44] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary, deltaRevocationList;binary

    [2012-05-07:16:14:44] Download failure: could not retrieve crl crypt object

    [2012-05-07:16:14:44] Cert chain validation succeeded

    [2012-05-07:16:14:44] Launching subprocess with commandline "C:\Users\water\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"

    [2012-05-07:16:14:50] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:16:14:50] Commandline is: -x1 "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"

    [2012-05-07:16:14:50] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:14:50] Invoking Application Installer for combined install

    [2012-05-07:16:14:50] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR6E4C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR6E4C.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"

    [2012-05-07:16:14:52] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:16:14:52] Commandline is: -runtime C:\Users\water\AppData\Local\Temp\AIR6E4C.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"

    [2012-05-07:16:14:52] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:14:53] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant

    [2012-05-07:16:14:53] Application signature verified

    [2012-05-07:16:14:53] Unpackaging/validation complete

    [2012-05-07:16:14:53] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe

    [2012-05-07:16:14:53] Application is running; installation is on hold until app is closed

    [2012-05-07:16:15:02] Cancel request received

    [2012-05-07:16:15:02] Application Installer end with exit code 6

    [2012-05-07:16:15:02] Subprocess app installer failed (6)

    [2012-05-07:16:15:02] Cancel request received

    [2012-05-07:16:15:02] Runtime Installer end with exit code 6

    [2012-05-07:16:15:02] Subprocess Runtime Installer failed (6)

    [2012-05-07:16:15:02] Bootstrapper end with exit code 6

    [2012-05-07:16:15:07] Download cancelled

    [2012-05-07:16:15:07] Bootstrapper end with exit code 0

    [2012-05-07:16:16:30] Download success

    [2012-05-07:16:16:30] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7

    [2012-05-07:16:16:31] Download success

    [2012-05-07:16:16:31] Detached signature verified

    [2012-05-07:16:16:31] Begin cert chain validation

    [2012-05-07:16:16:31] Begin crl download from http://crl.adobe.com/prodSvce.crl

    [2012-05-07:16:16:31] Download success

    [2012-05-07:16:16:31] Begin crl download from http://crl.adobe.com/cds.crl

    [2012-05-07:16:16:31] Download success

    [2012-05-07:16:16:31] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary, deltaRevocationList;binary

    [2012-05-07:16:16:31] Download failure: could not retrieve crl crypt object

    [2012-05-07:16:16:31] Cert chain validation succeeded

    [2012-05-07:16:16:31] Launching subprocess with commandline "C:\Users\water\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"

    [2012-05-07:16:16:34] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:16:16:34] Commandline is: -x1 "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"

    [2012-05-07:16:16:34] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:16:34] Invoking Application Installer for combined install

    [2012-05-07:16:16:34] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR83A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR83A.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"

    [2012-05-07:16:16:34] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:16:16:34] Commandline is: -runtime C:\Users\water\AppData\Local\Temp\AIR83A.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"

    [2012-05-07:16:16:34] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:16:16:35] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant

    [2012-05-07:16:16:35] Application signature verified

    [2012-05-07:16:16:35] Unpackaging/validation complete

    [2012-05-07:16:16:35] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe

    [2012-05-07:16:16:35] Application is running; installation is on hold until app is closed

    [2012-05-07:16:16:42] Cancel request received

    [2012-05-07:16:16:42] Application Installer end with exit code 6

    [2012-05-07:16:16:43] Subprocess app installer failed (6)

    [2012-05-07:16:16:43] Cancel request received

    [2012-05-07:16:16:43] Runtime Installer end with exit code 6

    [2012-05-07:16:16:43] Subprocess Runtime Installer failed (6)

    [2012-05-07:16:16:43] Bootstrapper end with exit code 6

    [2012-05-07:21:20:45] Bootstrapper begin with version 2.5.0.16600 on Win x86

    [2012-05-07:21:20:45] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:21:20:45] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\water\AppData\Local\Temp\AIREE54.tmp\Adobe Download Assistant"

    [2012-05-07:21:20:47] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:21:20:47] Commandline is: "C:\Users\water\AppData\Local\Temp\AIREE54.tmp\Adobe Download Assistant"

    [2012-05-07:21:20:47] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:21:20:47] Validating app in folder C:\Users\water\AppData\Local\Temp\AIREE54.tmp\Adobe Download Assistant

    [2012-05-07:21:20:48] Application signature verified

    [2012-05-07:21:20:48] Unpackaging/validation complete

    [2012-05-07:21:20:48] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe

    [2012-05-07:21:21:15] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe

    [2012-05-07:21:21:17] Application Installer end with exit code 0

    [2012-05-07:21:21:17] Subprocess Application Installer succeeded

    [2012-05-07:21:21:17] Bootstrapper end with exit code 0

    [2012-05-07:21:21:32] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:21:21:32] Commandline is: -update "c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe" C:\Users\water\AppData\Local\Temp\flaAE5A.tmp\Update.air 2.0.0.0

    [2012-05-07:21:21:32] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:21:21:32] Installed app (com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe

    [2012-05-07:21:21:33] Unpackaging file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air to C:\Users\water\AppData\Local\Temp\flaB05B.tmp

    [2012-05-07:21:21:42] Application signature verified

    [2012-05-07:21:21:42] Unpackaging/validation complete

    [2012-05-07:21:21:42] Converting unpackaged application to a native installation package in C:\Users\water\AppData\Local\Temp\flaD48F.tmp

    [2012-05-07:21:21:42] Native installation package creation succeeded

    [2012-05-07:21:21:43] Starting app update of c:\program files (x86)\adobe. Updating from com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.6.65 to com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 2.0.0.0 using the source file at file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air

    [2012-05-07:21:21:43] Installing msi at C:\Users\water\AppData\Local\Temp\flaD48F.tmp\setup.msi with guid {5D1C2444-4913-EDDC-33EB-7E5C5061FD5D}

    [2012-05-07:21:21:43] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

    [2012-05-07:21:21:43] Rolling back install of C:\Users\water\AppData\Local\Temp\flaD48F.tmp\setup.msi

    [2012-05-07:21:21:43] Rollback complete

    [2012-05-07:21:21:43] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

    [2012-05-07:21:21:43] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe" file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air 2.0.0.0

    [2012-05-07:21:21:43] Relaunching with elevation

    [2012-05-07:21:21:48] Application Installer begin with version 3.2.0.2070 on Windows 7 x86

    [2012-05-07:21:21:48] Commandline is: -stdio \\.\pipe\AIR_3772_0 -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe" file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air 2.0.0.0

    [2012-05-07:21:21:48] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR

    [2012-05-07:21:21:48] Installed app (com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe

    [2012-05-07:21:21:48] Unpackaging file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air to C:\Users\water\AppData\Local\Temp\flaEDD8.tmp

    [2012-05-07:21:21:49] Application signature verified

    [2012-05-07:21:21:49] Unpackaging/validation complete

    [2012-05-07:21:21:49] Converting unpackaged application to a native installation package in C:\Users\water\AppData\Local\Temp\flaF077.tmp

    [2012-05-07:21:21:50] Native installation package creation succeeded

    [2012-05-07:21:21:50] Starting silent app update of c:\program files (x86)\adobe. Updating from com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.6.65 to com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 2.0.0.0 using the source file at file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air

    [2012-05-07:21:21:50] Installing msi at C:\Users\water\AppData\Local\Temp\flaF077.tmp\setup.msi with guid {5D1C2444-4913-EDDC-33EB-7E5C5061FD5D}

    [2012-05-07:21:21:51] Application Installer end with exit code 0

    [2012-05-07:21:21:51] Elevated install completed

    [2012-05-07:21:21:51] Launching subprocess with commandline c:\program files (x86)\adobe\Acrobat_com\Acrobat_com.exe

    [2012-05-07:21:21:52] Application Installer end with exit code 0

     
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