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NicolasDeVuyst
Currently Being Moderated

Adobe Acrobat X Pro

Jan 9, 2012 1:56 PM

Tags: #acrobat #x #adobe #pro #cs5.5 #serial

Hello,

I just installed my cs5.5 master collection.

All runing fine so far except Adobe Acrobat X Pro.

When trying to launch it requires a serial, I fill the fields with my cs5.5 serial but it warns me it is incorrect.

I mention the same serial I used when installing the cs5.5 master collection.

Is there another serial for Adobe Acrobat X Pro ?

Thanks

 
Replies
  • Currently Being Moderated
    Jan 9, 2012 4:06 PM   in reply to NicolasDeVuyst

    Have you opened any of your other Adobe software?  Adobe Acrobat should have become serialized when launching one of your other creative products.

     
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  • Currently Being Moderated
    Jan 10, 2012 10:10 AM   in reply to NicolasDeVuyst

    I would recommend removing Acrobat then and reinstalling.  Once reinstalled try launching Photoshop or one of the other creative apps before your first launch of Acrobat.  In case we need to perform additional steps which operating system are you using?

     
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  • Currently Being Moderated
    Jan 11, 2012 8:55 AM   in reply to NicolasDeVuyst

    I see then our next step will be to remove Creative Suite 5.5?  Do you have any other Adobe software installed?  Depending on the application the following steps might affect those applications as well.  Please post back before proceeding if you do have any other paid Adobe applications currently installed.

     

    Once Creative Suite 5.5 is removed then navigate to \Library\Application Data\Adobe and delete the following folders.

    Adobe PCD

    caps

     

    This will remove the stored serial numbers on your computer, which is why we wanted to remove Creative Suite 5.5 first, once done then reinstall Creative Suite 5.5 making sure to launch one of the creative products first as previously discussed.

     
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  • Currently Being Moderated
    Jan 13, 2012 11:02 AM   in reply to NicolasDeVuyst

    NicholasDeVuyst if you are continuing to experience the same difficulty then you maybe facing a permission issue with your account.  I would recommend logging in as a root user and trying the suggested steps again while under the root user account.

     
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  • Currently Being Moderated
    Feb 13, 2012 4:44 AM   in reply to Jeff A Wright

    Hello Jeff,

     

    I've got the same problem :

     

    - New Creative Suite 5.5 Master Collection

    - Fully installed

    - The only applications asking for an other SN are Acrobat X Pro and Distiller

     

    Any suggestions ?

     
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  • Currently Being Moderated
    Feb 13, 2012 5:05 AM   in reply to NicolasDeVuyst

    Solution found : Switching language is the solution ... poor solution

     

    The issue comes from the language used by the OS.

     

    Acrobat allows you to use it only if you have set up English as the preferred language in the OS.

     

    Bad news.

     

    Would like to have a sort of patch or a kind of nudge from Adobe to resolve the problem.

     
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  • Currently Being Moderated
    Feb 13, 2012 5:40 AM   in reply to NicolasDeVuyst

    Kind of solution (from : http://hints.macworld.com/article.php?story=20110522014935224 )

     

    It works (but not sure it is stable enough)

     

    Starting foreign language Acrobat on English OS X 

     

    Acrobat 10 doesn't accept serial numbers for international versions of Acrobat (or the CS suite) if the operating system is running in a different language than the purchased one. This hint discusses a few workarounds.

     

     

    Acrobat comes with several language packages and runs by default with the language of the operating system. In this case however it doesn't accept serial numbers which are bound to a specific language. As it seems there are three work arounds (the first two are also mentioned by the Adobe support team):

     

     

    The obvious one: Run OSX in the same language as Acrobat was purchased in. At least in my case not an option.

     

     

    Use a program such as Language Switcher. http://www.tj-hd.co.uk/en-gb/languageswitcher/

     
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  • Currently Being Moderated
    May 8, 2012 12:56 AM   in reply to nudgeproductions

    u were right, i just switched the language of the operating system (my  mac) to the same as the purchased one, and suddenly it works, no problems. WEIRD. good to know. thanks!!!

     
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